What happens if my loan application is rejected?

In the event of a negative credit check, Mercedes-Benz Bank AG will not be able to process your financing request. You still have the option of purchasing your reserved vehicle in cash.

Is early repayment of the loan possible?
Unfortunately, an advanced repayment of the loan is not possible for commercial customers. For further information, please contact our customer service.

For individual commercial customers: No, early repayment of the loan is unfortunately not possible. For further information, please contact our customer service.

You can reach us by phone (1250) and by email (sales_consulting_th@mercedes-benz.com). You can reach us Monday to Sunday from 8 a.m. to 10 p.m.

When does the borrower receive the vehicle documents (registration certificate part II)?

The registration certificate part II of the financed vehicle will be sent to the borrower as soon as all claims of Mercedes-Benz Bank AG have been settled by the borrower. This is usually after the end of the contract.

When is the financing contract terminated?

Standard financing is terminated upon receipt of the last monthly instalment, whereupon the registration certificate part II is automatically sent to you. If it is Plus3 financing, you will receive a request three months before the end of the contract to enquire what you wish to do with the agreed final instalment.

You have the following options:

Keep the vehicle
Once the agreed final instalment has been paid, the vehicle is yours. Alternatively, of course, you can continue to conveniently finance the final instalment.
Continue financing and driving
You can return your vehicle at the contractually guaranteed residual value, provided you have kept to the agreed mileage and the vehicle is in contractual condition. If you wish, you can switch immediately to a new vehicle of your choice. The return option is based on a supplementary agreement to the Plus3 financing contract, which is concluded directly between you and your Mercedes-Benz partner. The agreed buy-back conditions apply.
Returning the vehicle
You can return your vehicle at the contractually guaranteed residual value, provided it is within the agreed mileage and the vehicle is in contractual condition. If you wish, you can switch immediately to a new vehicle of your choice. The return option is based on a supplementary agreement to the Plus3 financing contract, which is concluded directly between you and your Mercedes-Benz partner. The agreed buy-back conditions apply.
s related to your contract.

How can I change my bank details during the contract period?

You can change yourpersonal information easily and conveniently at any time in the Mercedes-Benz finance application of Mercedes-Benz Mobility.