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Digital Extras for your Mercedes-Benz.
Simply book additional Digital Extras and experience your Mercedes-Benz in a new way.
Digital Extras
Your Mercedes-Benz. Our Digital Extras.
From the very first moment, your Mercedes-Benz has more to offer than you may know. Because depending on your vehicle model, your selected special equipment, the year of manufacture and country, many Remote, Navigation, Security Digital Extras are already included for a term of 36 months from the purchase of a new vehicle. If you would like to continue to benefit from the advantages of the Digital Extras after the initial term, you can renew them with just a few clicks in the Mercedes-Benz Store.
Standard Services Digital Extras
Exclusive Standard Services Digital Extras. Included in your Mercedes-Benz.
Our Standard Services Digital Extras are already installed in your Mercedes-Benz before you get in for the first time. To use these Standard Services Digital Extras, all you need to do is create a Mercedes me ID, agree to the Terms of Use, link your vehicle to your Mercedes-Benz account and download the Mercedes-Benz App on your smartphone.
Digital Extras free trial and renewal package
How you benefit: Free Trial Package / Renewal Package
Get the upgrade for your Mercedes-Benz with our Digital Extras on a wide range of topics and use your smartphone to remotely operate, customize and digitally add to your vehicle.
Digital Extras services come with a free usage period of up to 36 months*, depending on your vehicle model, selected special equipment, production year, and country of sale.
Digital Extras On-Demand package
How you benefit: On-Demand Package
With our additional Digital Extras, you have the option of adapting your Mercedes-Benz to your wishes and needs at a later point in time. Simply choose the Digital Extra that suits you and your life, and experience your vehicle in a whole new way. Every time.
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Explore the CLA Digital Extras Package
Discover the features and Digital Extras packages designed specifically for your Mercedes-Benz CLA. Learn more about the benefits, functionality, and available options to elevate your driving experience, tailored perfectly to your lifestyle.
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Mercedes me ID
Mercedes me ID. Your key to the digital world of Mercedes-Benz.
Log in or register with your Mercedes me ID to experience our Digital Extras. Your personal Mercedes me ID is the key to the digital world of Mercedes-Benz and offers even more benefits beyond:
- Manage your vehicle and experience the world of Digital Services.
- Receive personalized recommendations.
- Edit your personal data and preferences.
- Manage appointments at our Mercedes-Benz Authorized Service Centers.
How to book Digital Extras – this is how it works.
How to purchase and renew your Digital Extras – this is how it works.
You’ll receive an email reminder 2 weeks before your Digital Extras expire, or you can renew or purchase new features anytime via the Mercedes-Benz Store website by following the steps below.
In-Car Mercedes-Benz Store: Digital connectivity in your car, simplified.
Discover a new way! Easily upgrade or renew your Digital Extras packages on your Mercedes-Benz vehicle via the In-Car Mercedes-Benz Store, available now*
Experience convenience that enhances every journey.
*In-Car Mercedes-Benz Store can be used with Head Unit models from NTG7 onward, and is compatible only with the specified car models as follows:
NTG 7: A-Class (V177) facelift / GLA (H247) facelift / C-Class (W206) /GLC (X254) / GLC Coupe (C254) / S-Class (V223) / S-Class Maybach (Z223) / GLE (V167) facelift / GLS (X167) facelift / EQS (V297) / EQS SUV(X296) / EQE (V295) / EQE SUV (X296) / SL (R232) / SL Maybach (Z232) /G-Class (W465)Gen 20x.i2 : CLE Coupe (C236) / E-Class (W214)Gen 20x.i2: CLE Coupe (C236) / E-Class (W214)
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contact
Interested in Digital Extras? Let us get in touch with you.
Please leave your contact details and details of the information you’re looking for, and we will get back to you as soon as possible. Alternatively, you can call us directly at 1250.
FAQ
Do you still have questions about Digital Extras?
Would you like to know more about Digital Extras? The most important questions and answers about registration, payment and use are available here.
To use Mercedes-Benz Digital Extras, you first need a Mercedes me ID. To register for Mercedes-Benz Digital Extras, please follow these steps:
1. Download the Mercedes-Benz App from the App Store or Google Play.
2. Enter your telephone number or email address and tap "Next".
3. Complete your personal information.
4. Read the Terms of Use and tick the box to accept them.
5. Tap on "Register".
6. Enter the verification code sent to your smartphone or email address to complete the registration process.
1. Make sure your vehicle is in an area with network connectivity. This is a necessary requirement for the successful activation and deactivation of your Digital Extras.
2. Login to the Customer profile (customer login) on Mercedes-Benz website using the user symbol at the top right of the screen.
3. Click on the user symbol again and select the entry "My Dashboard".
4. On this page you will see the entry "Manage my digital extras" select this to get to the overview of your Digital Extras.
5. Here you can either activate all purchased and free of charge Digital Extras with one click by clicking on "Deactivate/activate all subsequent digital extras", or activate the digital extras individually.
6. Please note that activation of some Digital Extras may require you to provide additional information. If this is the case, you will be automatically informed.
7. Activation of security-related digital extras, such as remote locking and unlocking, opening windows and sunroof or certain location services, requires verification of your identity. You can currently only carry out this identity check in your Mercedes-Benz App or at your dealership.
2. Login to the Customer profile (customer login) on Mercedes-Benz website using the user symbol at the top right of the screen.
3. Click on the user symbol again and select the entry "My Dashboard".
4. On this page you will see the entry "Manage my digital extras" select this to get to the overview of your Digital Extras.
5. Here you can either activate all purchased and free of charge Digital Extras with one click by clicking on "Deactivate/activate all subsequent digital extras", or activate the digital extras individually.
6. Please note that activation of some Digital Extras may require you to provide additional information. If this is the case, you will be automatically informed.
7. Activation of security-related digital extras, such as remote locking and unlocking, opening windows and sunroof or certain location services, requires verification of your identity. You can currently only carry out this identity check in your Mercedes-Benz App or at your dealership.
Some Digital Extras come with your vehicle, you don't have to buy them. To benefit from additional services however, a purchase is necessary here.
These are some of our most popular services:
• Remote Retrieval of Vehicle Status
• Vehicle Tracker
• Parked Vehicle Locator
• Remote Engine Start
• Live Traffic Information
• Send2Car
The following services are included free of charge:
• Maintenance Management
• Accident Recovery and Breakdown Management
• Telediagnosis
• Remote Vehicle Diagnostics
• Intelligent Status & Service
To purchase a Digital Extra, please follow these steps:
1. Download the Mercedes-Benz App.
2. Open the app on your smartphone.
3. Select a product from the list and tap "Add to basket".
4. Tap on "Go to basket" to proceed to the checkout.
5. Tap on "Order now" and select a means of payment.
6. To complete your order, tap on "Buy now".
To discover and purchase all available services, please visit the Mercedes-Benz Store online or download the Mercedes-Benz Store App and log in with your Mercedes me ID.
iOS
Android
There are two ways to renew services or purchase new services:
- You will receive a reminder by email 2 weeks before the end of the term. Simply follow the link in the email to renew your services.
- You can purchase new services and extend terms at any time in the Mercedes-Benz Store App. These are automatically appended to your current terms.
Please follow these steps to renew or purchase services that are expiring:
1. Open Mercedes-Benz Store.
2. Tap "Renew" in the menu.
3. Select your desired term.
4. Tap on "Order now".
5. Tap on "Buy now" to complete your order.
iOS
Android
You can use the Mercedes-Benz App to set up your Mercedes-Benz with EQ technology before you set off. We explain below how to set the desired state of charge, specify a departure time and initiate pre-entry climate control.
To set the maximum state of charge:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options".
3. Tap on "Maximum state of charge", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible state of charge.
To specify the departure time:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.
To set up pre-entry climate control:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature".
4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have then set up pre-entry climate control for your vehicle.
To set the maximum state of charge:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options".
3. Tap on "Maximum state of charge", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible state of charge.
To specify the departure time:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.
To set up pre-entry climate control:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature".
4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have then set up pre-entry climate control for your vehicle.
To use MB.CHARGE Public, you must first activate the service in the Mercedes-Benz App and then conclude a MB.CHARGE Public charging contract with a selected third party.
To activate MB.CHARGE Public:
1. Open the Mercedes-Benz App.
2. Tap the three-bar menu icon in the upper left corner of the screen to expand the side menu.
3. Tap on "EQS Saloon".
4. Select "Manage services".
5. Scroll to "MB.CHARGE Public".
6. Tap the button to activate the service.
To register for a MB.CHARGE Public charging contract:
1. Tap on "MB.CHARGE Public charging contract".
2. Enter your VIN and tap "Next". You will then be redirected to the page of the third-party provider.
3. Complete your personal information.
4. Select a payment method and complete the payment process.
5. You will receive your MB.CHARGE Public charge card by post shortly afterwards. You can use this charge card or the Mercedes-Benz App to activate charging stations available for MB.CHARGE Public for the charging process. To use the charge card, you must activate it in your Mercedes-Benz account.
To activate MB.CHARGE Public:
1. Open the Mercedes-Benz App.
2. Tap the three-bar menu icon in the upper left corner of the screen to expand the side menu.
3. Tap on "EQS Saloon".
4. Select "Manage services".
5. Scroll to "MB.CHARGE Public".
6. Tap the button to activate the service.
To register for a MB.CHARGE Public charging contract:
1. Tap on "MB.CHARGE Public charging contract".
2. Enter your VIN and tap "Next". You will then be redirected to the page of the third-party provider.
3. Complete your personal information.
4. Select a payment method and complete the payment process.
5. You will receive your MB.CHARGE Public charge card by post shortly afterwards. You can use this charge card or the Mercedes-Benz App to activate charging stations available for MB.CHARGE Public for the charging process. To use the charge card, you must activate it in your Mercedes-Benz account.
Please follow these steps to lock and unlock the vehicle doors using the Mercedes-Benz App:
1. Open the Mercedes-Benz App.
2. Select "Lock status".
3. Check the lock status at the top of the screen to see if the doors are locked or open.
4. Tap the button to lock or unlock the doors.
5. Enter your four-digit PIN to confirm or use Face ID.
1. Open the Mercedes-Benz App.
2. Select "Lock status".
3. Check the lock status at the top of the screen to see if the doors are locked or open.
4. Tap the button to lock or unlock the doors.
5. Enter your four-digit PIN to confirm or use Face ID.
Activate the "Stolen Vehicle Help" service in the Mercedes-Benz App to be able to find your vehicle in the event of theft or loss. After activation, this service can help to speed up the investigation by police.
The service can be purchased as part of the GUARD 360˚ Package in the Mercedes-Benz Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 30 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.
To activate Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Go to "Settings".
3. Tap on "Manage services".
4. Scroll down to "Stolen Vehicle Help".
5. Tap the button to activate the service.
To use Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Tap on "More" and select "Stolen Vehicle Help".
3. Confirm your details.
4. Report the theft to the police.
5. Contact the security centre of our authorised service partner.
Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You have no insight into the location of your vehicle during the search process.
The service can be purchased as part of the GUARD 360˚ Package in the Mercedes-Benz Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 30 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.
To activate Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Go to "Settings".
3. Tap on "Manage services".
4. Scroll down to "Stolen Vehicle Help".
5. Tap the button to activate the service.
To use Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Tap on "More" and select "Stolen Vehicle Help".
3. Confirm your details.
4. Report the theft to the police.
5. Contact the security centre of our authorised service partner.
Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You have no insight into the location of your vehicle during the search process.
Please follow these steps to pay digitally when refuelling:
1. Open the Mercedes-Benz App.
2. Tap on "Your location".
3. Find the nearest filling station.
4. Tap on "Start digital payment for refuelling".
5. Select your pump and the desired amount.
6. Tap on "Confirm pre-payment".
7. Once you have finished refuelling, tap on "Complete payment".
8. Check the payment details and tap "Done" to complete the payment.
1. Open the Mercedes-Benz App.
2. Tap on "Your location".
3. Find the nearest filling station.
4. Tap on "Start digital payment for refuelling".
5. Select your pump and the desired amount.
6. Tap on "Confirm pre-payment".
7. Once you have finished refuelling, tap on "Complete payment".
8. Check the payment details and tap "Done" to complete the payment.
With Send2Car, you can send an address directly to your vehicle using the Mercedes-Benz App. Once you have confirmed the destination, your navigation system will take you there.
Please follow these steps to send a destination to your vehicle:
1. Open the Mercedes-Benz App.
2. Tap on "Your location".
3. Select your destination by searching for a city or address.
4. Tap on "Route".
5. Tap on "Send address to vehicle".
Please follow these steps to send a destination to your vehicle:
1. Open the Mercedes-Benz App.
2. Tap on "Your location".
3. Select your destination by searching for a city or address.
4. Tap on "Route".
5. Tap on "Send address to vehicle".
You can find out which Digital Extras are available for which Mercedes-Benz vehicles in this overview.