Warranty and service.
All information about warranty and service for vehicles from the Mercedes-Benz Online Showroom can be found here.
Guaranteed to keep you well protected on the road.
All vehicles that you have reserved and subsequently purchased from the Mercedes-Benz Online Showroom are covered by the full Mercedes-Benz warranty.
What warranty do I have for vehicles reserved in the Mercedes-Benz Online Showroom and subsequently purchased?
The warranty on a new car is valid for vehicles sold from Mercedes-Benz Thailand authorized agents.
Passenger Car, Van: 3 years from the first day of vehicle delivery date - unlimited mileage.
Information on the right of return.
Do I have a right of return in the Mercedes-Benz Online Showroom?
You can contact your agents inorder to request for cancel and refund. Agents will make final decision for refund.
Personal service for you and your Mercedes-Benz.
All Mercedes-Benz services apply to all vehicles that you have reserved and subsequently purchased in the Mercedes-Benz Online Showroom. Here you will find the most important information on the topic of service.
Who do I contact if I have further questions?
For individual questions and requests, please contact authorized agents or contact to Customer Services call 1250 press 3. You can reach us from Monday to Sunday from 8.00 a.m. - 10.00 p.m. or you can reach us via email sales_consulting_th@mercedes-benz.com.
Who will support me after the purchase?
Your authorized Mercedes-Benz agents is always there for you. They offer you the full Mercedes-Benz service for the vehicle that you have reserved in the Mercedes-Benz Online Showroom and subsequently purchased.
Can I make full use of the Mercedes-Benz Service?
Of course - your authorized Mercedes-Benz agents will be there to help you with all service issues.
Services and extras for your mobility.
Here you will find the most important information about additional services in connection with your vehicle. These include, for example, topics such as special equipment, accessories and service packages (maintenance package, complete service package and warranty package). If your question is not listed here, please contact our customer service.
Can I select additional special equipment for my desired vehicle in the Mercedes-Benz Online Showroom?
No separately bookable special equipment is offered for the vehicles offered in the Mercedes-Benz Online Showroom in addition to the special equipment listed in the offer. If you would like to purchase a vehicle with additional special equipment, you can contact to authorized agents.
What if I want to add an insurance or service product after completing my order?
Our Customer Service or your authorized Mercedes-Benz agents will be happy to advise you on the choice of a suitable insurance or service product.
If you choose the leasing/financing payment option, you can calculate your Mercedes-Benz car insurance directly in the Mercedes-Benz finance customer portal after completing the Check & Drive online application and thus benefit from extensive benefits for third-party liability and comprehensive insurance.
If you have any further questions, You can also reach us via “Mercedes-Benz finance” at www.mymbfs.com, email us at mblt_cs@mercedes-benz.com, or dial in to our Customer Service Center at 1250 press 2.
Information on the Citi Mercedes Credit Card.
The Citi Mercedes is more than just a credit card. It is your accessory that offers you many advantages to meet your lifestyle and mobility with added value. We'll tell you more about the credit card from Mercedes-Benz below.
I already have a credit card - why should I get the Citi Mercedes Credit Card?
The credit card with the star is the perfect complement to your vehicle and your ticket to a world of Mercedes benefits. With it, you benefit from discount at Mercedes-Benz agents with extra reward points up to 8x, 3% cash rebate at domestic gas stations, complimentary car wash, VIP reserve parking at CentralWorld & Siam Paragon, and 24-hour Roadside & Home Assistance benefits that selected exclusively for the cardholders.
I'm on the road a lot and depend on mobility. Can the Mercedes Credit Card offer me additional security here?
Yes, definitely. The Mercedes Credit Card offers you comprehensive mobility protection i.e. 24-hour Roadside Assistance including emergency roadside repair, emergency towing service, gasoline refill service.
In addition, there is also Home Assistances services including electrical repair, plumbing & sanitary, locksmith, venomous % poisonous animals control, air-conditioning, and roof repair services.
Find out more about mobility protection here.
I love to travel. Is the Mercedes Credit Card a good companion?
Absolutely - and this goes far beyond paying and withdrawing cash abroad and car rental benefits. You can use airport lounge at Miracle Lounge at Suvarnabhumi Airport 2 times/year and airport limousince service by Mercedes-Benz car from home to the airport when purchasing a round-trip international flight via Flying Orange at 02-308-2699.
Find out more about the Mercedes Credit Card Travel Privileges here.
Does the Mercedes Credit Card also offer special benefits for Mercedes lovers?
Of course. The Mercedes Credit Card is made for true Mercedes fans. Thanks to your credit card with the star, you receive 15% discount for spare parts and mechanic fee at the Mercedes-Benz authorized agents nationwide. Moreover, get instant 15% on-top discount when redeeming Citi Rewards points equal to the spending.
Exclusive Citi Rewards Points Earning by recevieving 4x for every THB 25 spend and 8x on new car deposit at authorized Mercedes-Benz agents nationwide. Earn anniversary bonus of 30,000 Citi Rewards Points with THB 1,000,000 spending within 1 membership year.