Here you will find more information about your order in the Mercedes-Benz Online Showroom. If your question is still unanswered, please contact us. We will be happy to provide you with the answer - by phone or email.
Where can I view the details of my order after submitting it?
After submitting your order, you will receive an email from us with the most important information.
What happens after sending the reservation?
By pressing the button 'Order with obligation to pay' you start the reservation request for your desired vehicle. We will confirm your reservation by email. If you have selected the leasing/financing payment option, you can now conveniently identify yourself using the Check & Drive online application on the website of Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG. You will automatically receive a link for this at the end of your vehicle reservation and you will receive an email as well.
How does the reservation become an order?
Our customer service will contact you after confirming receipt of your vehicle reservation in order to clarify further detailed questions regarding the order of your desired vehicle. You will then receive your personal order forms and, if you have chosen the payment option leasing/financing, the corresponding contract documents for the vehicle you have chosen. Please sign these documents and return them to us.
Purchase:
If you would like to pay for your desired vehicle directly from your own funds, you can easily do so by transferring the invoice amount or by using the payment method agreed with your Mercedes-Benz partner.
Financial services:
You can obtain the result of the credit approval from both Finance&Insurance Consultant. As soon as there is a message for you, we will inform you by email.