Are you interested in online leasing or online financing services?

Choose your desired financial service and adjust your terms and conditions individually. Mercedes-Benz Mobility requires your personal data in order to process finance application. You can conveniently complete your request in the Check & Drive online application once you have made your vehicle reservation. You will be automatically redirected and, should you wish to carry out the request at a later date, you will receive a corresponding email with a link to resume it.

Here you will find further information about your order in the Mercedes-Benz Online Showroom. If your question is not listed, please contact us. We'll be happy to provide you with the answer - by phone or email.

Where can I view the details of my order after submitting it?

After submitting your order, you will receive an email from us with the most important information.

What happens after sending the reservation?

By pressing the button 'Order with obligation to pay' you start the reservation request for your desired vehicle. We will confirm your reservation by email. If you have selected the leasing/financing payment option, you can now conveniently use the Check & Drive online application on the website of Mercedes-Benz Mobility GmbH or Mercedes-Benz Bank AG to prove your identity. You will automatically receive a link for this at the end of your vehicle reservation and also by email.

How does the reservation become an order?

Our customer service will contact you after confirming receipt of your vehicle reservation in order to clarify further detailed questions regarding the order of your desired vehicle. You will then receive your personal order forms and, if you have chosen the leasing/financing payment option, the corresponding contract documents for the vehicle of your choice. You sign these documents and then send them back to us.

Purchase:

If you would like to pay for your dream vehicle directly from your own funds, you can do so simply by transferring the invoice amount or by using the payment method agreed with your authorized Mercedes-Benz agents.

Leasing / Financing:

You will receive the result of the credit check via the Mercedes-Benz finance customer portal of Mercedes-Benz Mobility. We will inform you by email as soon as there is a message for you in the customer portal.

As a customer of the Mercedes-Benz Online Showroom, you naturally have the option to change or cancel your order if you are a consumer. We are happy to explain the details below.

Can I change my order?

We will be happy to clarify the details with you directly and explain your options. You can reach us by phone (1250 press 3) and by email (sales_consulting_th@mercedes-benz.com). You can reach us via Live Chat, Monday to Sunday from 8.00 a.m. - 10.00 p.m.

Can I cancel my order?

Consumers can cancel their order within 14 days without giving any reason. For more detailed information, please refer to the cancellation policy.

You can review these in the order process. You will also receive the cancellation policy and cancellation form with the confirmation of receipt of your order.

Cancellation policy - valid for purchase

Right of cancellation

Consumers can cancel their order within 14 days without giving any reason. For more detailed information, please refer to the cancellation policy.

You can review these in the order process. You will also receive the cancellation policy and cancellation form with the confirmation of receipt of your order.

Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to transfer the refund until we have received the goods or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. We shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, characteristics and functioning of the goods.

To whom does the right of cancellation apply?

The right of cancellation only applies to consumers. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity.