Careers

Mercedes-Benz (Thailand) Limited, an automotive company operated under the umbrella of Daimler AG, the world's largest manufacturer of Mercedes-Benz vehicles, was founded on January 14, 1998. Mercedes-Benz Thailand handles the importation and distribution of passenger cars and commercial vehicles as well as provides full maintenance and after-sales services to its clientele.

HUB SEA1 – In response to changes in the market, technologies and customer needs, the company together with Mercedes-Benz Vietnam have formed HUB SEA1 in early 2016. A working model based on collaboration, cooperation and communication.

We are currently looking for qualified candidates to join the first class team according to the following position

    Supervisor: Paint Shop

    JOB SCOPE:

    1. Leading:
    • Coordinate the tasks of all team staff.
    • Implement training plan.
    • Enhance team spirit and motivation.
    • Train staff in engineering and quality matters.
    • Set up targets, evaluate, prioritize and monitor them.
    • Guarantee of flow information on all important issues.
    • Support staff development/training activities for contract assembler.

    2. Developing and managing production process PS
    • Control further develop Completely Knocked Down (CKD) paint shop production process and organize all concerned information on spot, information flow, identification and performing of tool, fixture, equipment and facilities requirements/ordering.
    • Coordinate of line/station layout’s including Car In Process (CIP).

    3. Control system (PS)
    • Establish and monitor Mercedes-Benz Production System, Control system 1-2 including documentation/alteration management for paint shop in close cooperation with document center.
    • Support and monitor production interruptions related to engineering/part/quality issues.
    • Define measures to be implemented.
    • Call in measures and follow up including CIP.
    • Support fulfillment requirements of production plan.

    4. Quality system
    • Support to maintain Quality Management system Mercedes-Benz Manufacturing (Thailand) Limited/Thonburi Automotive Assembly Plants (TAAP) according ISO requirements and DAG standards, e.g. TS 16949, 14001.
    • Act as ab internal ISO auditor.

    5. Trouble shooting (PS)
    • Cooperate with TAAP to find out the way to solve problem together as one team with an effectiveness as well as making a preventive measure subsequently.

    6. Preparation/Alteration (PS)
    • Monitor/advice to ensure that all engineering changes/tooling/equipment were realized and be prepared before start production.
    • Ensure that all document which required for production are update and on spot by IT base system.

    7. Special Project:
    • Planning, leading and monitoring of process/product project’s for paint shop according project target and project plan.


    • REQUIREMENTS :
    •  Bachelor or Master in Engineering or comparable in Manufacturing with focus on automotive field.
    •  Minimum 3 years experience in automotive manufacturing process, project planning and management.
    •  Knowledge of Mercedes-Benz (MB) products particularly in paint shop (PS) and MB/Daimler AG (DAG) organization.
    •  Excellent knowledge of technical MB product/automotive.
    •  Basic knowledge quality systems such as ISO 9001:2008, ISO/TS 16949, ISO 14001:2004 and method of process improvements (e.g. APQP, PPAP, FMEA, SPC and MSA)
    •  Strong leadership, interpersonal, analytical, strategic, data processing, communication and presentation skills.
    •  Self-motivated, open minded, teamwork and target driven.
    •  Good command of English.
    •  Computer literacy; MS office.
    •  Able to communicate in Thai fluently (listening, speaking, reading and writing).

    Manager: Parts Trading Business & After Sales Product Management

    1. Development and future refining of national Over the Counter (OtC)-Excellence strategy:
    • Develop short-term sales measure in order to push OtC business and creation and refining of a national OtC-Excellence concept on basis of the Global Service and Parts ‘OtC Essentials’ and under consideration of available OtC market studies with the aim to maximize parts market exploitation and customer parts purchase loyalty.
    • Support in setting up OTC Parts Pricing strategy to maximize parts revenue.
    • Create and coordinate of ‘Active Selling’ activities with focus on overall OtC business development via authorized dealers.

    2. Marketing Communication:
    • Define with Marketing team efficient communication for After Sales (AS) Products and initiatives.
    • Address needs for local marketing support and campaigns to Mercedes-Benz (Thailand), After-Sales Marketing Team.
    • Support authorized dealers in developing effective and adequate specific marketing plans and campaigns including success monitoring.
    • Assure compliance to Daimler Corporate identity/Corporate Design guidelines.

    3. Reporting:
    • Report, track and monitor launched AS products and programs in order to ensure sustainable and successful implement to maximize parts revenue and customer loyalty.

    4. Evaluate Mercedes-Benz After-Sales Products to enhance Parts and Service Business:
    • Analysis of existing Global AS programs and initiatives.
    • Adopt to local market needs and develop new AS products to enable authorized dealer network to improve parts and service performance.
    • Implement and roll-out of AS programs into authorized Mercedes-Benz network.
    • Assure compliance to Daimler Corporate identity/Corporate Design guidelines.

    5. Special Assignment:
    • Handle and coordinate special tasks as assigned.

    • REQUIREMENTS :
    • Bachelor, preferably in Business Administration or Marketing with relevant majors.
    • At least 5 years of professional experience in automotive After-Sales, preferably Parts wholesale/retail.
    • Solid knowledge in parts and workshop service processes.
    • Strong project management, reporting, data analysis and diplomatic negotiation skills.
    • Able to convince customers and suppliers and emphasis on building team spirit.
    • Positive, self-motivated outlook coupled with the analytical and strategic thinking.
    • Tactful, entrepreneurial, independent and customer dedicated thinking and acting.
    • Able to conduct extensive travel activities nationwide.
    • Fluent in English both spoken and written.
    • Computer literacy (Ms. Office).
    • Able to communicate in Thai fluently (speaking, listening, writing and reading).

    Supervisor: Quality Planning Process Audit

    JOB SCOPE:

    1. Production Process Audit:

    1.1 Conduct Thonburi Automotive Assembly Plant’s (TAAP) production process audit at Mercedes Front Wheel Drive Architecture assembly line section and logistics according to Process Audit procedure base on VDA, evaluation performance of production process. To ensure quality system and process according to ISO/TS 16949 and Daimler AG (DAG) product/process requirement implemented.
    - Planning of process audit
    - Implement and conduct process audit
    - Follow up and monitoring all necessary corrective/preventive action.
    1.2 Patrol process audit reference from assignment.
    1.3 Perform DS-Relevance Process confirmation to ensure the implement of the special process characteristic according to DAG requirements with process audit confirmation.

    2. Quality Management System/Process release Mercedes-Benz Thailand Production:
    • Plan and perform process release for contract assembly in scope for new equipment/machine, new model/modification/alteration of production process, implement of process audits, follow-up monitoring of all necessary corrective and / or preventive action.

    3. Prepare Q-Release and DAG Surveillance audit:
    • Pre-audit for ensure the process and system before DAG release and surveillance audit, coordinate with TAAP for prepare the audit activities.

    4. PA performance report, PA document support:
    • Establish the PA performance report by weekly and monthly basis. Support PA document control.

    5. Support DAG production standard – MPS, TS 16949, IMS:
    • Support and coordinate to implement Mercedes-Benz Production system into the production line as in Body shop, Paint Shop, Assembly Shop and Logistics through the process audit and implement.

    6. Support and coordinate new project:
    • Support and coordinate for new project in term of new model, MOPF (facelift), Alteration change and etc.

    7. Customer Satisfaction Evaluation:
    • Monitoring the quality performance of TAAP in term of quality with the problem solving and corrective/preventive action.

    • REQUIREMENTS :
    •  Bachelor or Master in Finance, Accounting
    •  Minimum 5 years experience in Audit, Controlling, Finance, preferably in automotive industry or Multi-National Company
    •  Computer literacy (MS Office – proficient in Excel and SAP)
    •  Good command of English both spoken and written
    •  Able to communicate in Thai fluently (listening, speaking, reading and writing)

    Product Training Manager

    JOB SCOPE:

    1. Instruction
    • Conduct technical service courses for technicians and apprentices from dealers. Supplement training subjects and contents in line with requirements and adapt accordingly to the training needs of participants.

    2. Self-instruction
    • Obtain information regarding the operation and repair facilities of new technical training.
    • Attend the update training courses offered by Global Training or other parties to developing own knowledge, skill and attitudes as well as self-study from technical manual, IT based information(CBT, EWAnet, AKUBIS ) etc.

    3. Training material/equipment and information
    • Ensure that training material, equipment and practice room are well organized/ maintained to enable the training conducted effectively and successfully.
    • Ensure that required technical information is delivered internally and externally.

    4. Support in solving technical problems
    • Develop work instructions and technical information in cooperation with technicians and apprentices as technical advisor.

    5. Training evaluation
    • Develop training concept and work with test committee (internal & external partners).

    6. Training events
    • Complete assigned tasks to training events (Skills Contest, Training Workshops etc.).

    • REQUIREMENTS :
    • Bachelor in Automotive, Mechanical, Industrial engineering or comparable
    • Over 3 years experience in Automotive Manufacturing process, Process/Product in automotive field
    • Familiar with quality system such as VDA, ISO/TS 16949, ISO9001 and automotive techniques (APQP, PPA, FMEA, MSA, 8D problem solving)
    • Have skill of diplomatic, negotiation, management, supervision, interpersonal and analysis
    • Strong appearance, open minded and teamwork
    • Good command of English
    • Computer literacy; MS office
    • Able to communicate in Thai fluently (listening, speaking, reading and writing)

    Officer: Customer Service

    JOB SCOPE:

    1. Handling customers' inquiries/requests on a daily basis via different channels (e.g. incoming calls, e-mail, website, Customer Online Service);
    • Ensure information on type of customers' inquiries captured in Contract Management System & related Customer Relationship Management tool
    • Coordinate with related departments to get the requests done
    • Prepare documents for customers as requested (e.g. bill payments, auto debit forms, borrowing registration book, copies of receipts and tax invoices, copy of registration book)
    2. Performing outgoing calls, including welcome call, end of contract call and mail return
    3. Handling customer complaints and report to supervisor
    4. Receiving visitors and control car park’s cards (Reception)
    5. Performing reassignment process; starting from interviewing customers & collecting basic documents, supporting credit process to prepare contracts and filing sets of document.
    6. Handling all document from messenger & mail-in / fax-in, then, forward to respective people.
    7. Support/coordinate to other departments/customers for special job/event as requested.
     

    • REQUIREMENTS :
    •  Bachelor in any field, preferable in finance or banking background.
    •  Minimum 2 years continuous experience in call center or customer service.
    •  Knowledge of banking, financing or leasing areas.
    •  Strong customer handling, customer oriented, interpersonal, problem solving, negotiation and communication skills.
    •  Good service mind and positive attitude.
    •  Able to work under pressure and possess good emotional control.
    •  Able to coordinate with both internal and external customers effectively.
    •  Computer literacy (MS. Office).
    •  Good command of English.
    •  Able to communicate in Thai (listening, speaking, writing and reading).

    Senior Manager: Controlling and Portfolio Management

    JOB SCOPE:
    1. Financial Controlling and Steering
    • Manage the efficient preparation and submission of all periodic controlling reports and data submissions within the required deadlines at the required quality (such as the month end controlling file, electronic Risk Data Repository dataset, and Bank of Thailand monthly survey, etc.).
    • Analyse monthly data to identify any abnormalities, trends or developments on the business performance and proactively advise senior management and other departments of any required action.

    2. Financial Planning & Forecasting
    • Manage the efficient preparation and submission of the bi-annual planning and monthly forecasting process within required deadlines, at the required quality.
    • Propose and discuss planning assumptions with the management team, simulate different planning scenarios, ensure all inputs and outputs are aligned with each other and consolidate all information into a most-likely planning scenario.

    3. Portfolio Risk Management
    • Manage the efficient preparation of all periodic portfolio and risk management reports within a timely manner at the required quality (such as the portfolio report, watchlist & problem credit report).

    4. Credit Risk Support
    • Support the Credit Risk Management in developing and improving local credit underwriting policies by providing analytical results of portfolio performance

    5. Sales & Marketing Support
    • Provide qualitative and quantitative information and recommendations in the decision making process of launching, halting or discontinuing new and existing products and campaigns.

    6. HQ & RO Collaboration and Communication
    • Continuous co-ordination and proactive communication with HQ and RO in regular reporting and related requests.

    7. Management of Controlling and Portfolio Risk department
    • Identify and develop efficiencies in the standard reporting processes (Controlling and Portfolio Risk Management) to reduce the time and resources required for the activities.

    • REQUIREMENTS :
    •  Master in Business Administration (Finance), Risk Management, Economics, Statistics, Management Information Systems or Business Intelligence or related fields.
    •  At least 5 years experience in Financial Controlling or Portfolio Analysis – experience in financial services, leasing or banking industry is an advantage.
    •  Experience in project management: able to provide financial input and budget tracking for projects.
    •  Cross-cultural experience: able to work with expatriate, CFO and diverse colleagues from Head Quarter (HQ) and Regional Office (RO).
    •  Basic knowledge of accounting.
    •  Strong data analysis, analytical, interpretation, self-motivation, interpersonal and communication skills.
    •  Computer literacy – MS Office (Access, PowerPoint, advanced Excel) and basic knowledge of IBM Cognos TM1.
    •  Able to travel abroad for training, workshops or conferences when required.
    •  Fluent in English.
    •  Able to communicate in Thai (listening, speaking, reading and writing).

    Manager: Financial Controlling

    JOB SCOPE:

    1. Reporting & Analysis
    • Compile, from various data sources and IT systems, the monthly controlling submissions and ad hoc information requests on time with the required data quality (including data quality checks and variance analysis)
    • Analyse monthly data to identify any abnormalities, trends or developments on the business performance and proactively advise management and other departments of any required action.
    • Provide accurate verbal and written commentary on monthly developments to keep management informed of business results.

    2. Planning & Forecasting
    • With input from various departments conduct the bi-annual planning to simulate anticipated business results under different scenarios and submit to HQ & RO within required deadlines.
    • Break down planned expenses into departmental budgets
    • Prepare monthly forecasts, by working closely with department heads in forecasting their department’s expectations and summarising these inputs into one interlinked most-likely scenario

    3. Pricing
    • Prepare the supporting information for the monthly Pricing Committee meeting by performing required profitability analysis
    • Maintain and support the RoRAC pricing tool with the latest parameters, ensuring accurate pricing for all deals
    • Support Sales and Marketing department to develop and evaluate new campaigns and products in terms of profitability

    4. Service Provider requirements
    • Provide supportive information to HQ and RO based on regular reporting and related requests
    • Provide supporting information within the entity to facilitate management decisions on business opportunities.

    5. Innovation & Technology
    • Support database enhancement project for better data quality and provide necessary comments for the required development
    • Understand, apply and integrate the HQ and RO standard tools and methods to the local entity processes

    •  REQUIREMENTS :
    •  Master in Business Administration (Finance or Accounting), Economics, Statistics, Management Information System, Business Intelligence related field
    •  Minimum 4 years experience in relevant financial and accounting management, business intelligence or reporting position – experience in Financial Service, Leasing or Banking industry will be an advantage.
    •  Experience in project management: able to manage projects on a small scale
    •  Cross-cultural experience: able to work with expatriate, CFO and diverse colleagues from Head Quarter (HQ) and Regional Office (RO)
    •  Strong data analysis, interpretation, self-motivation, interpersonal and communication skills
    •  Computer literacy – advanced Excel (Macro, VBA and/or SQL would be advantageous), Access and PowerPoint
    •  Good command of English
    •  Able to communicate in Thai (listening, speaking, reading and writing)

    Officer: Business Support – Contract Activation

     JOB SCOPE:
    1. Prepare set of new financing contract documents to be activated in CMS and handle dealer disbursement to payout on-time to dealer.
    2. Prepare a set of vehicle registration documents for retail and fleet customers.
    3. Follow up tax invoice, receipt and withholding tax from the dealers and submit to accounting department.
    4. Prepare set of welcome package and coordinate with outsource agent and responsible for the process of delivering to customer after contract activation.
    5. Prepare and check the data of insurance premium to payout to insurance broker/insurer on a bi-weekly basis.
    6. Support on documentation & filing related processes.


    • REQUIREMENTS :
    •  Bachelor in Business Administration or related field.
    •  Minimum 2 years experience, preferable in leasing, banking, financing industry.
    •  Knowledge of Contract Management System (CMS) and products; hire purchase, leasing.
    •  Able to work under pressure and being cautious.
    •  Good communication, problem solving, customer service oriented, negotiation, documents management and calculation skills.
    •  Positive thinking, can-do attitude.
    •  Computer literacy; MS. Office.
    •  Good command of English.
    •  Able to communicate in Thai (listening, speaking, writing and reading).

    Senior Manager: Marketing Management


    JOB SCOPE:

    1. Marketing Plan & Marketing Messages
    • Identify specific HUB SEA1 marketing goals and objectives, and drive the marketing strategic messages for the HUB SEA1.
    • Plan and manage marketing campaigns with global
    • Develop all Classical Advertising, Online, CRM packages and media planning strategy for marketing campaigns
    • Ensure a proper creative brief is provided to the agency in coordination with Brand Strategy
    • Reporting on campaign results, KPIs, Marketing reports and presentations.

    2. Brand image, Brand values and Marketing Materials

    • Ensure a consistent brand image during the development of marketing communication materials for HUB SEA1 countries
    • Lead and supervise 3rd parties, agencies, marketing activities and ensuring the brand concepts and standards are in line with global guideline

    3. Responsible as BDS Ambassador of HUB SEA1
    • Be the first MPCs contact for Thailand and Vietnam regarding Brand Design System (BDS)
    • Update brand design guideline to HUB SEA 1 countries, dealers, internal and external partners.

    4. Brand Ambassador/Endorser strategy and management
    • Initiate strategy manage Brand Ambassador or Endorser to strengthen communication to current and new target group.

    5. eMB wholesale and retail
    • Plan and establish eMB wholesale & retail to boost brand awareness.
    • Analyze web traffic metrics and provide solutions to boost web presence.

    6. Collaboration Projects
    • Create and develop campaigns, projects with HUB SEA2 and other MPCs’ requirement.
    • Coordination with Thailand Marketing Operations to design creative marketing events to their requirements with HUB SEA1 marketing goals and objectives.

    7. Retail Marketing Strategy
    • Plan and establish retail marketing packages align with MBTh marketing activities, campaigns as well as to ensure CI, quality implementation and consistent brand appearance.
    8. People Development
    • Keep abreast of knowledge and information necessary for professional development

    • REQUIREMENTS :
    •  Bachelor or Master in Marketing, Business Administration, Communications or related field
    •  Minimum 5 years experience with strong affinity with automotive business, strong background in brand communications and advertising
    •  Strong communications and analytical skills
    •  Organizational talent, planning, priority setting and creative
    •  Strategic thinking with value – driven orientation
    •  Effective International Advertising / Communications
    •  English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory. Evidence must be shown.

    Senior Manager: Customer Relationship Management

    JOB SCOPE:

    1. CRM HUB SEA1:
    • Planning: Delivering CRM strategies across the company encouraging customer sales prospecting funnel, customer journey mapping, acquisition, retention, and brand loyalty.
    • Research/Report: identify key factors to drive sales and enhance brand imagery including brand campaign impact, event satisfaction survey, customer insight, macroeconomic factors, and competitors’ CRM activities.
    • Budgeting: Monitor spending within given budget.
    2. Operational CRM (oCRM) - Salesforce
    • Project Lead of Salesforce - Manage and lead CRM platform (Project Lead of Salesforce Project to ensure the most effective solution based on the guidance of BCE with possibility to extend to Vietnam market.
    • To create report and present to management using the functions in Salesforce.
    3. Customer Contact Center (CCC) HUB SEA1:
    • Project Lead of CCC MB Thailand and MB Vietnam to optimize customer satisfaction and strengthen brand in cooperation with MB Consulting, CAC, ITI Singapore and CCC supplier.
    • Develop and monitor guideline process and KPIs to measure the performance of CCC team
    • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances
    • Maintains equipment by evaluating and installing equipment
    4. Database Management:
    • Identify, monitor data quality from retail network mainly via dealer standards, including training supports to dealer staff on database management and overall CRM topics.
    • Analyze customer insights from customer database, MB card, survey, online marketing etc.
    5. Market Research:
    • Identify needs and suitable approach for market research in cooperation with other departments.
    • Regularly update the results and recommend actions to the management, field force, sales training, and other concerned departments.
    6. People Development:
    • Supervise and coach team members to optimize personal performance/growth as well as team achievement.

    • REQUIREMENTS :
    • • Bachelor in Marketing, Business Administration or related field
    • • At least 5 years of work experience with strong affinity with automotive business and strong background in CRM management, customer, and consumer research
    • • Good IT knowledge
    • • Self-starter with entrepreneurial competence organizational talent, planning & priority setting
    • • Strategic thinking with value driven orientation
    • • Strong communication, creativity and analytical skills
    • • General knowledge of automotive industry and knowledge in sales and marketing field
    • • Production knowledge in printing, radio, TV, computer skills
    • • English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory. Evidence must be shown.

    Manager: Vocational Training

    JOB SCOPE:
    1. Instruction
    • Conduct technical service courses for technicians and apprentices from dealers. Supplement training subjects and contents in line with requirements and adapt accordingly to the training needs of participants.

    2. Self-instruction
    • Obtain information regarding the operation and repair facilities of new technical training.
    • Attend the update training courses offered by Global Training or other parties to developing own knowledge, skill and attitudes as well as self-study from technical manual, IT based information(CBT, EWAnet, AKUBIS, GT App ) etc.

    3. Training material/equipment, and information
    • Ensure that training material, equipment, and practice room are well organized/ maintained to enable the training conducted effectively and successfully.
    • Ensure that required technical information is delivered internally and externally.
    • Complete trainer’ tasks in Learning Management System (SABA)

    4. Support in solving technical problems
    • Develop work instructions and technical information in cooperation with technicians and apprentices as technical advisor.

    5. Training Evaluation
    • Develop training concept and work with test committee (internal & external partners).

    6. Training Events
    Complete assigned tasks to contribute to Training events (Skills Contest, Training Workshops…)

    •  REQUIREMENTS :
    • • Bachelor’s degree in Science of Education, Automotive Engineering, or related field
    • • Minimum 5 years experience in training, automotive technology training is preferable
    • • Positive attitude, self-motivated good service mind and leadership
    • • Strong skill of inter- personal/communication and problem-solving
    • • Have driving license
    • • Good command of English
    • • Computer literacy
    • • Able to communicate in Thai (listening, speaking, writing and reading)

    Technical Complaint Manager

    JOB SCOPE :

    1. Receive complaints from customer and solve their problems/concerns as to maintain customer satisfaction.
    2. Coordinate with Customer Relations of dealer service workshop which customers complained in order to support dealer to solve the customers’ complaints.
    3. Coordinate with internal departments such as Warranty, Part, Customer Contact Center, etc. for related information for further action or process to solve the customers’ complaints.
    4. Keep contacting and following up with customers either by verbally or written until the complaints has been solved.
    5. Be an authorized representative of Mercedes-Benz (Thailand) in clarifying or negotiating with customers or government authorities for gaining customers’ satisfaction and brand image of the company.
    6. Prepare summary of customer complaints or related information to Senior Manager or General Manager: Service Operations monthly.

    • REQUIREMENTS :
    • Bachelor degree in any fields
    • At least 3-5 years working experience in automotive business or customer service
    • Negotiation skill and interpersonal skill
    • Computer Literacy e.g. Microsoft Office
    • Good command of spoken and written English
    • Able to communicate in Thai

    Interested applicants please submit your resume to humanresources@daimler.com
    Only shortlisted candidates will be contacted for further interview process.