Frequently asked questions

Mercedes me is a range of innovative online services designed to enhance your Mercedes-Benz experience. Accessible via mobile, tablet or PC, Mercedes me lets you enjoy the highest standards of care and support, in a way that integrates seamlessly with your busy lifestyle.

Mercedes me account or Mercedes me ID is an credential of each customer whom register as a member. And Mercedes me ID is a prerequisite for other innovative online services under Mercedes me.

Mercedes me connect is a comprehensive range of services, which allow your, your Mercedes-Benz, your authorized dealer and your preferred Mercedes-Benz workshop close together.

From checking your fuel level to locking your car with your smartphone, we are confident that Mercedes me connect will make your life that little bit easier than ever.

To discover what features and services are available for your car, download the ‘Mercedes me’ app from your app store or click below to access the Mercedes me portal.

Mercedes me is available in the following countries or regions and their official languages:

Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Dubai, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom and the United States.

IFor vehicle sold by authorized dealership in South East Asia (Thailand, Malaysia and Singapore), vehicles can be droved cross borders without lost of roaming data consumption. Here your in-car infotainment and Mercedes me connect services on your vehicle will not be limited due to crossing borders within SEA countries; Thailand, Malaysia and Singapore.

In case you are using Mercedes me application, your mobile’s data consumption is upon your sim card’s operator using for your phone.

For other countries, to use Mercedes me connect services, your destination country of relocation must be Mercedes me connect available countries. And services might be limited due to technical limitation at your destination country.

You can contact authorized dealerships at your destination country to complete process of relocation.

 

Mercedes me works with all common browsers.

Should you have any problems regarding the display of Mercedes me, please call us via 1250.

Please feel free to contact us via 1250 at any time with any suggestions or criticisms.

Please first follow the instructions in the error message. If the error reoccurs after this, please contact us via 1250.

To update your personal data, please select "My data" from the menu in Mercedes me Portal. This is where you can amend your personal details.

You can change your password under the menu item "My data". This page gives you the option of changing your password. You need your previous password to change it.

For security reasons, strict password requirements apply to Mercedes me. Please make sure that your password meets at least three of the following criteria:
- Password length at least 8 characters
- Password includes upper-case letters (A-Z)
- Password includes lower-case letters (a-z)
- Password includes numbers (0-9)
- Password includes special symbols

You can change your email address under the menu item "My data". On this page, there is an option to edit your email address. To change your email address, you need your password for Mercedes me ID.

Please note: If you change your email address, a new verification process is required. And you must also use this new email address to log in to Mercedes me.

You can delete your Mercedes me ID. Select the menu item "My data". This page shows you your personal data and the option to delete your registration.

Please note:
- Your user account also gives you access to other Mercedes-Benz portals. These will not be available to you either unless you re-register.
- All your data in Mercedes me ID will be deleted, e.g. your personal data, your vehicle data.
- Deletion will deactivate all the services in your vehicles, and all authorisations of co-users will be cancelled.

Log in to Mercedes me and select the "Add vehicle" function, e.g. under the menu item "My vehicles" > "Add vehicle". Then enter the vehicle identification number (VIN). If your vehicle supports Mercedes me connect, you can then activate it.

If you have not yet defined your vehicle in Mercedes me, please do this first (by selecting the menu item "My vehicles" > "Add vehicle").

You will then be guided through all the necessary steps, such as entering the address data and accepting the Terms of Use. If your vehicle supports Mercedes me connect, you will then be taken directly to the "Activate vehicle" page.

If you have already defined your vehicle in Mercedes me, access the vehicle page and start the activation process there. You will be guided through all the necessary steps.

Note:
For your security, certain services such as Remote Door Locking & Unlocking or certain location services require an identity check by your authorised Mercedes-Benz dealer. These services are not activated by online enabling.

If you do not accept certain Terms of Use for Mercedes me connect, you will be unable to activate – and therefore use – those services to which the relevant Terms of Use apply.

The protection of your data is extremely important to Mercedes-Benz and Mercedes-Benz AG.

Proof of identity ensures that no unauthorised persons are able to view or use your vehicle data and functionalities online.

In order to authenticate your identity, please present a valid identity document and the registration documents of your vehicle to your authorised Mercedes-Benz dealer. The dealer will then activate Mercedes me connect for your vehicle.

The verification code is sent to your vehicle during online activation and is shown on the vehicle display after the engine/motor is started.
Please make sure that the engine/motor is switched on and there is a data connection to the mobile phone network. In an underground garage, for example, there may be problems with mobile reception.

Note:
For your security, certain services such as Remote Door Locking & Unlocking or certain location services require an identity check by your authorised Mercedes-Benz dealer. These services are not activated by online enabling.

If the verification code is not displayed in the vehicle, you can request it to be sent again by clicking on "Request new verification code" in Mercedes me. Please make sure that the engine/motor is switched on and there is a data connection to the mobile phone network. In an underground car park, for example, there may be problems with mobile phone reception.
Please note: the code is valid for a maximum of 30 days. You can request it again a maximum of two times. This will render the previous code invalid.

Please use the SOS button for emergency calls only - not for activation purposes.

Please call the Mercedes-Benz Customer Assistance Centre via the "MB Contact" phone book entry in your multimedia system. Inform the staff member that you wish to enable your vehicle for Mercedes me connect. If you cannot find an "MB Contact" phone book entry, please contact your Mercedes-Benz service partner.

Please use the SOS button for emergency calls only - not for activation purposes.

You have requested the verification code too often. Your vehicle has been removed from Mercedes me for security reasons.

To activate your vehicle for Mercedes me connect, please visit your authorised Mercedes-Benz dealer in person. Please take an identity document, the vehicle registration certificate and the email address or mobile phone number (login details) for your Mercedes me user account along with you to this appointment.

After activating your vehicle, you have to drive your vehicle outside for a short while so as to establish a data connection to the mobile phone network. It may then take around 20 or 30 minutes for the services to be activated.
You can then use and manage the services online for yourself.

However, you can see all the services activated in your vehicle on the vehicle page. You can alter the status of the services at any time under "Manage services".

Please note:
In rare cases, activation may take 48 hours.

For your security, certain services such as Remote Door Locking & Unlocking or certain Tracking Services require

In case, services are still in deactivation for more than 3 days, Please feel free to contact us via 1250 at any time or visit our authorized Mercedes-Benz dealers nearby.

Your Mercedes-Benz service partner is directly involved in particular in the Maintenance Management and Telediagnostics services. The vehicle reports the need for a service directly to the Mercedes-Benz service partner, who then sends you a personal quotation on that basis. This means that to activate the Maintenance Management and Telediagnostics services you must first select a Mercedes-Benz service partner for your vehicle.

To select or change your Mercedes-Benz Service partner, click on "Service partner" on the vehicle page for the vehicle concerned. There you can manage your contact person for sales & advice and for service.

Only main users of a vehicle can change or choose the authorised Mercedes-Benz dealer.

You can only choose dealers in the country or region shown in your address for your vehicle.

First, define your vehicle in Mercedes me. You can find this function under "My vehicles" > "Add vehicle", for example. If your vehicle supports Mercedes me connect, you will be informed of this during the "Define vehicle" process and will be guided through the next steps.

Yes, you can also use the connect services with a leased vehicle. The only requirement is that the vehicle supports the Mercedes me connect services.

To check whether your vehicle supports Mercedes me connect, simply define the vehicle in Mercedes me. You can find this function under "My vehicles" > "Add vehicle", for example. If your vehicle supports Mercedes me connect, you will be informed of this during the "Define vehicle" process and will be guided through the next steps.

You can enter or change your vehicle's registration number under "Manage vehicle". To do this, select the relevant vehicle and click on "Manage vehicle" next to the vehicle on the vehicle page.

Please note:
Only the main user of the vehicle can enter or change the registration number.

If your vehicle is no longer shown in Mercedes me, this may be due to a number of reasons:

 

1. Have you purchased a new vehicle with Mercedes me connect functions, but it has not yet been delivered to you? Unfortunately you will need to wait for the vehicle handover in this case. During the vehicle handover, your new vehicle will usually be assigned to your user account in Mercedes me by your Mercedes-Benz dealer, and it appears in the vehicle overview. If you have already taken delivery of your new vehicle, you can define your vehicle in Mercedes me yourself (under the menu item "My vehicles" > "Add vehicle").

2. Were you a co-user of a vehicle with Mercedes me connect functions? The main user of your vehicle has possibly withdrawn your co-user status for the vehicle, or the vehicle has been deleted by the main user. Please contact the main user.

3. Was the vehicle assigned to you? Another user has also defined the vehicle in Mercedes me, and it is shown in this user's account. At present, each vehicle can only be defined once. We are working on an update which will be available shortly.

Do you want the vehicle to be shown again? For this purpose, select "Add vehicle" under the menu item "My vehicles".

Have you accidentally deleted the vehicle yourself? Simply add it again. For this purpose, select "Add vehicle" under the menu item "My vehicles". If the deleted vehicle is a vehicle with Mercedes me connect functions, you can activate it for Mercedes me connect afterwards.

You can delete your vehicle under "Manage vehicle". To do this, go to "My vehicles" and select the relevant vehicle, then click on "Manage vehicle" or the vehicle designation on the vehicle page. Click on "Remove vehicle" on this page. You must confirm removal of your vehicle on the page that then appears. After confirmation, the vehicle will be removed from Mercedes me, and all connect services will be deactivated.

- If you delete the vehicle as a main user, you and all co-users will receive a notification.

- If you delete the vehicle as a co-user, the vehicle will only be deleted from your user account, and you will receive a notification. The main user can continue to use the vehicle in Mercedes me as usual.

Please note: Deletion cannot be undone.

Only the main user of a vehicle with Mercedes me connect services can invite other people to use the same services in the vehicle. This works as follows:

Select the relevant vehicle under "My vehicles". On the vehicle page, click next to the vehicle on "Manage co-users" or on a smartphone click on the "+" under the vehicle and then on "Manage co-users".

From there you can send an invitation to someone ("Invite co-user"). Please note that the invited person must also have a Mercedes me user account.

The future co-users will receive an email with an invitation, which they can accept by clicking on the corresponding link in the email. Please note that when clicking on the link, the co-user must be logged in at Mercedes me. Having accepted the invitation, he/she can use the Mercedes me connect services in your vehicle.

A co-user of a vehicle with Mercedes me connect services can use the same services as the main user - except Maintenance Management and, if available for your vehicle, Telediagnostics. However, co-users are unable to activate or deactivate services.

Also, the main user is the only person who can invite other co-users or select a Mercedes-Benz dealer.

The invited co-user will not appear in the list until he/she has accepted the invitation - within the set time limit. Once this is done, the co-user will appear in the list of co-users with his/her full name and email address or mobile phone number.

The error page appears if you have exceeded the period allowed for confirmation of the authorisation (five days) or you are currently logged in to Mercedes me with the wrong user account.

- If the period allowed for confirmation has been exceeded, please contact the main user of the vehicle for a new authorisation.

- Please check whether you are logged in with your user account. If not, please log out and click on the link in the invitation email again.

As the main user of your vehicle, you can also withdraw a co-user's right to use the services. To do this, select the relevant vehicle under "My vehicles". Then click next to the vehicle on "Manage co-users" or on a smartphone click on "+" under the vehicle and then on "Manage co-users".

This displays a list of all co-users of the relevant vehicle. To remove a co-user, click on the "Remove" icon.

A confirmation email will be sent to you and the co-user.

If you have not yet defined your vehicle in Mercedes me, please do this first (by selecting the menu item "My vehicles" > "Add vehicle"). You will then be guided through all the necessary steps, such as entering the address data and accepting the Terms of Use. After this, you will be taken straight to where you can activate your vehicle. This is a prerequisite for use of the Mercedes me connect services.

 

Once your vehicle has been defined and activated, you will find it under "My vehicles" and you will be able to use the Mercedes me connect services.

 

Note:

For your security, certain services such as Remote Door Locking & Unlocking or certain location services require an identity check by your authorised Mercedes-Benz dealer or Mercedes-Benz Services. These services are not activated by online enabling.

If you have paired your vehicle incorporating Mercedes me connect functions with your user account, you must unpair it before you sell the vehicle. You can do this either directly in Mercedes me or through your authorised Mercedes-Benz dealer. The vehicle will then be removed automatically from your user account. If other vehicles with Mercedes me connect functions are paired with your Mercedes me ID, the services in those vehicles will continue to operate as before.

The Mercedes me connect services can only be used with a vehicle that is fitted with the Mercedes me connect Communication Module.

You must accept the Terms of Use for the various services. You can do this by defining your vehicle in Mercedes me and activating it for Mercedes me connect. You will be guided through all the necessary steps to do this.

You will be sent a confirmation email after activation of the Mercedes me connect services. You will then be able to use and manage the services online on your own.

Which services are available for your vehicle depends, among other things, on your vehicle's equipment.

Please see the overview of services for information about the availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

All the services available for your vehicle are listed in Mercedes me. Call up the vehicle page and click on "Manage services". On the page that follows you will find all the services available for your vehicle and can change their status.

That depends on the particular Mercedes me connect service.

The Standard Services, e.g. Maintenance Management or Telediagnostics, as well as the Mercedes me connect service Mercedes-Benz emergency call system, can be used with the basic "Communication Module (UMTS) for the use of Mercedes me connect services".

For most other services you require the Remote Online or COMAND Online option. Some services, e.g. Digital Vehicle Key, require further optional equipment. However, the equipment is vary to each model of vehicles and which is as a standard equipment provided by Mercedes-Benz (Thailand) Limited only.

That depends on the particular Mercedes me connect service.

The Mercedes me connect Standard Services, e.g. Maintenance Management or Telediagnostics, as well as the Mercedes me connect service Mercedes-Benz emergency call system, have no limit on their duration and can be used without further charges.

Most of the other services, e.g. Remote Retrieval of Vehicle Status or Parked Vehicle Locator, have a limit on their duration. Their use is only free of charge within this period, You can extend the services at the end of the period of use. You also require certain optional equipment (e.g. Remote Online, COMAND Online or other items) to use the services in your vehicle.

Please see the overview of services for information about durations and necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

> Go to the Terms of Use {link to MMP page Terms of Use}

You can keep using the Mercedes me connect services until either you or Mercedes-Benz (Thailand) Limited terminates the services.

There may sometimes be a time limit on the use of certain services that require optional extras in the vehicle. The optional Remote Online and Live Traffic Information services, for example, expire after three years. You can extend the services at the end of the period of use.

Additional Mercedes me connect services for your vehicle can be found in the Mercedes me Store. Currently, Mercedes me Store will be available in the future.

Mercedes me connect services are not yet available everywhere. You can use the services only if you live in one of the countries or regions listed below.

When travelling, you can use the services that you have activated in your home country in other countries or regions, too – as long as they are also available there.

Please note: Tracking Services (e.g. the Parked Vehicle Locator service) are only available in countries with GPS coverage.

- The Mercedes me connect services are fully available to you in Austria, Belgium, China, Czech Republic, Denmark, Finland, France, Germany, Hungary, India, Italy, Japan, Korea, Liechtenstein, Luxembourg, Malaysia, Mexico, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.

- The Live Traffic Information service is not available in Ireland, South Africa, Slovakia and Turkey.

If you are resident in one of the countries or regions in which the Mercedes-Benz emergency call system is available as listed above, you can also use this service in Bulgaria*, Finland*, Greece*, Lithuania*, Malta* and Romania*.

To activate or deactivate services, click on "Manage services" on the vehicle page.

A special arrangement applies to the Vehicle Tracker, Geofencing, Route Planning and Parked Vehicle Locator services (if available in your vehicle): You can also have these services deactivated by us at any time by calling from the vehicle. This option is available to any driver and is anonymous. It is not possible to activate the services using the same method.

Once you have activated or deactivated a service via Mercedes me, the new settings will be sent to your vehicle. Please drive your vehicle in the open for a short while so as to establish a data connection to the mobile phone network. Afterwards it can take around 5 to 30 minutes for the services to be activated/deactivated.

You can then use and manage the services online for yourself.

The Mercedes me PIN has various functions in the multimedia system, depending on the vehicle's equipment. In the Mercedes me App, you need the PIN to use some Mercedes me connect services.

You can assign the Mercedes me PIN under "Manage driver profile" on the vehicle page. Or in the Mercedes me App under "Profile > Settings". You can also reset it there.

With LINGUATRONIC online voice control, you can control many functions in your vehicle simply by giving voice commands. You do not need to remember any specific commands, but can speak quite normally.

This turns your Mercedes-Benz into a personal assistant to whom you can put any question and many requests, e.g.:

• Find restaurants and get recommendations: "Where can I eat a burger?" or "Show me the most popular Italian restaurants in Munich" (assisted by Yelp)

• Current weather and forecasts; "How hot will it be in Paris at the weekend?" or "Will I need an umbrella in Berlin this evening?"

TTo use LINGUATRONIC online voice control, you need to define your vehicle in Mercedes me and activate it for the Mercedes me connect services. You will be guided through all the necessary steps. You will then find the service on your vehicle page under "Mercedes me connect services > LINGUATRONIC online voice control".

If you have already defined and activated your vehicle in Mercedes me, you will find the LINGUATRONIC online voice control service on your vehicle page in the section "Mercedes me connect services". You can activate it there under "Manage services".

Availability of the Mercedes me connect services:

Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

You can use the service immediately in the vehicle: simply activate the voice control by saying the prompt "Hey Mercedes, ..." or using the controls on the steering wheel.

Suggestions and example applications are provided to support you. And if you find you need help, then simply say "Help".

Generally you won't need to remember any specific commands, just speak totally normally.

You can also find detailed information about possible voice commands and which functions can be controlled in the vehicle in the Owner's Manual

The LINGUATRONIC online voice control service is only available in vehicles with the MBUX multimedia system.

Please see the overview of services for information about necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

At present the LINGUATRONIC online voice control service is available in German, English, French, Italian, Dutch, Polish, Russian, Swedish, Spanish, Czech and Turkish.

You can set the desired language in the vehicle.

Check whether the service is activated:

- In Mercedes me: On your vehicle page: If the service is activated, it will appear on your vehicle page under "Mercedes me connect services".

- In the vehicle: In the multimedia system under "Settings > System > LINGUATRONIC > Online Voice Control Subscription" you will see the activation status in Mercedes me. It is also possible to switch the service on or off briefly under "Settings > System > LINGUATRONIC > Online Voice Control". The setting in Mercedes me remains unaffected by this.

If the service has not been activated, you can activate it simply in Mercedes me under "Manage services".

Have you activated the service, but it still doesn't work?

Please check whether there is a mobile phone connection in the vehicle. And make sure that you are in an area with adequate network availability.

Unable to solve the problem? Then please contact us directly via 1250 – we will assist you as quickly as possible.

Mercedes-Benz (Thailand) Limited provides free use of Live Traffic Information for a period of three years for selected models. Please note that the service will only work in the vehicle if you have activated it in Mercedes me.

To do this, define your vehicle in Mercedes me (menu item "My vehicles > Add vehicle"). You will then be guided through all the necessary steps, including activation, agreement to the Terms of Use and service activation. Your authorized Mercedes-Benz dealer will be happy to assist you with this, if you so wish.

You can activate or deactivate Live Traffic Information at any time on the vehicle page of Mercedes me under "Manage services".

The service will not be activated and you will not be able to use it.

Have you already defined your vehicle?

Then you can reactivate the service on the "Manage services" page. You will be guided through all the necessary steps to do this, including acceptance of the Terms of Use.

Have you not defined your vehicle yet?

In this case, you need to define your vehicle (menu item "My vehicles > Add vehicle"). You will be guided through all the necessary steps to do this, including acceptance of the Terms of Use.

Once the service has been activated, you can use the Live Traffic Information service as often as you like for a period of three years after initial activation. After that, you can renew it in Mercedes me

You can do this under "Manage services". On the vehicle page, go to "Mercedes me connect", click on "Manage services" and then select "Manage services". This is where you can find the services available for your vehicle. The current term is shown next to each service.

To renew a service, please click on "Renew service". You will then be taken automatically to the Mercedes me Store. This is where you can purchase the desired renewal period.

Mercedes me connect service Car-to-X Communication warns you in good time of dangerous situations, e.g. an accident, a broken-down vehicle or slippery road surfaces, enabling you to adapt your driving and your navigating route accordingly.

The vehicles that are networked via Car-to-X Communication identify dangerous situations automatically and exchange the corresponding information. When a vehicle receives notification of a danger, e.g. an accident, the location is marked on the navigation map. When the vehicle is approaching the danger, the marked location is highlighted on the map, and in some instances there is also a spoken warning. This enables you as a driver to react in good time and adapt your driving style and speed accordingly, so as to avoid a dangerous situation.

You can also make an active contribution to road safety by signalling dangers you observe. If you see an object on the road, for example, you can put out a general danger message via the map menu. This warning message will then be transmitted to all vehicles equipped with Car-to-X technology in the vicinity of the danger spot.

The Mercedes me connect service Predictive Navigation makes it easy to select your favourite navigation destinations: the Mercedes me Application suggests a selection of likely destinations based on your previous journeys and habits, which you can send to the vehicle with a single click. There's no easier and more convenient way to do it!

The service is based on an algorithm that takes account of the geopositions of the starting location and destination as well as the time and day of the week of previous journeys. All these personal data are encrypted and are only saved locally on your device. You can deactivate and reactivate data collection at any time by changing the Settings in the Mercedes me App.

With the Online Map Update service, Mercedes-Benz enables you to fully update the data for your navigation system. This can be done in various ways:

- Updating of a map region by mobile phone

- Updating of all the maps by downloading from Mercedes me and installing in the vehicle using a USB stick or SD card

- Visiting your authorised Mercedes-Benz dealer

Availability of the Mercedes me connect services:

Please see the overview of services for information about availability of services in different countries or regions and model series, and the necessary optional equipment. This can be found in the Terms of Use in the "Mercedes me connect - Overview of services" section.

Once the service has been activated, you can use the Online Map Update service as often as you like for a period of three years.

The navigation data, i.e. map/speech recognition data, are usually updated every three months.

A navigation database is very large. To allow automatic updating and reduce download times, a navigation database is divided into regions (typically countries).

A region must be selected to update map data automatically.

To change the region, click on the 'Edit' symbol on the "Online Map Update" page and select the appropriate region in the list.

If a region is missing from the list, automatic updating cannot be activated. This means that the data in your vehicle will no longer be up-to-date. In this case, first carry out a manual update. You can then select your region.

If new map data are available at the time of an automatic update, they will be transferred via your vehicle's mobile phone connection. As this process is carried out on a very large number of vehicles, it can take up to three months before the map data have been updated for every vehicle.

If automatic updating fails, you can only update the relevant region manually.

Or contact your authorised Mercedes-Benz dealer to have the maps in your navigation system updated.

The data in your navigation system are no longer up-to-date. We offer you the option of downloading and installing new data. To do this, please click on "Manual update", select the required regions / countries and start the Download Manager. Please note that a very large volume of data may be involved (the size is indicated). Downloading all regions can take several hours, depending on the internet connection.

A Download Manager is software that allows convenient downloading and storage of navigation data. Without the Download Manager you cannot download navigation data. It is compatible with Windows and OS X.

Language recognition data are the data for the voice dialogue system in your vehicle.

Language recognition data have a high data volume, i.e. they are too large to be transferred by mobile phone.

No, selecting the region for automatic update and data download can only be carried out via Mercedes me.

Yes. There are no restrictions on using either the vehicle or COMAND Online while updates are being downloaded and installed.

This is due to the internet connection. The download time always depends on the size of the update and the speed of the internet connection.

You must format your USB stick so that larger files (larger than 4 GB) can be stored (e.g. in the NTFS or exFAT format).

The information about the update has not yet reached Mercedes me. This can take a few days, as several systems need to connect and exchange data with each other

When the USB stick or SD card is connected, the navigation system automatically checks whether there are new data. To prevent this, simply remove the USB stick or SD card after the update.

If the Online Map Update service is deactivated and then reactivated, your country of residence is automatically set as the region for automatic map updates. If you have set a different region in the past, this will be overwritten.

With the Personalisation service, you can create and manage driver profiles for your vehicle in Mercedes me. Every driver profile can be configured, i.e. you can make individual settings for your vehicle. For example, you can choose a style for your vehicle display or the format in which the date is shown, or manage your favourites for quick access in the vehicle. The scope of individualisation options is being expanded continuously. You can configure your vehicle just as you wish. And always drive your very own personal Mercedes-Benz.

Is your vehicle used by several drivers?

Then simply invite these drivers to be co-users in Mercedes me, and assign a driver profile to them. Each co-user can configure his/her driver profile individually.

Driver profiles allow individual settings to be stored, e.g. radio stations, favourites, light settings, and vehicle settings such as belt tensioners, automatic door locking etc.

With the Personalisation service, you can conveniently configure driver profiles in Mercedes me - any time and anywhere.

Please note: The settings differ depending on the vehicle equipment.

As a co-user, you cannot create driver profiles yourself. The main user of the vehicle must invite you as a co-user and assign a driver profile to you. You can then set and configure your driver profile in the same manner as the main user.

The main user has no access to the driver profile of the co-user.

Simply import the driver profiles in the multimedia system when you get into your Mercedes-Benz. After selection of the desired profile, your vehicle will automatically apply the settings - and the vehicle settings will be just as you want them.

Further information about this can be found under "User profile" in your vehicle's Owner's Manual.

The Mercedes me PIN is an eight-digit code which protects your data and settings.

You need the Mercedes me PIN e.g. if you want to transfer your driver profile to another vehicle via a USB stick. Or to switch your vehicle to offline mode.

For more information, please see your vehicle's Owner's Manual.

Please note:

You can only reset the Mercedes me PIN in Mercedes me, a new PIN can only be generated in the vehicle.

In order to use the settings made in Mercedes me in the vehicle, you must first import them into your vehicle's multimedia system.

After the import, simply select your personal driver profile and your Mercedes-Benz will adapt to your preferences.

Further information about this can be found under "User profile" in your vehicle's Owner's Manual.

You can ignore this error message.

Please contact us directly with any further questions or problems – we will assist you as quickly as possible.

There are no fixed times for the delivery of software updates. As soon as quality improvements or new functionalities are available for your vehicle and its equipment, they will be sent to you promptly.

Updates will be conveniently sent to you via your vehicle's mobile phone connection. Most updates are automatic and require no action on your part. Some updates require your confirmation in the system menu of your COMAND Online system. Corresponding information will be made available to you both in Mercedes me and in your COMAND system.

There may be rare cases where an update could not be carried out. In such cases, your vehicle will remain fully operational and roadworthy.

At a later juncture you will receive the update either once again via your vehicle's mobile phone connection or, if necessary, the next time it is serviced at the latest.

No. Software updates cannot be deactivated, as they are part of the basic Mercedes me connect service package. The updates are necessary to ensure the long-term quality and availability of Mercedes me connect services.

Yes. There are no restrictions on using your vehicle while software is being updated. Download and installation take place while the vehicle is stationary.

In the event of an accident involving deployment of an airbag or a belt tensioner, crash sensors in the vehicle trigger an emergency call automatically. Your vehicle's communication module connects to the Mercedes-Benz emergency call centre automatically. In this case, the system sends your exact position as well as details of the number of vehicle occupants and information about your vehicle's status. In serious cases, the emergency call data are forwarded to a public emergency call centre immediately so that it can initiate the required rescue action as quickly as possible.

In another case, the system allows you to press SOS call or Emergency call or E-call manually whenever you need emergency assistance 7/24.

Please use the SOS call for emergency calls only - not for activation purposes.

This service allows you can contact Mercedes-Benz S24H or Roadside Assistance and your vehicle is able to automatically detect possible breakdowns based on technical data. In the event of an acknowledged breakdown, vehicle is to transmit the vehicle data necessary and appropriate for the Service in order to obtain targeted assistance. In another way, breakdown notification to assistance can be by Mercedes me call, and request assistance from S24h or Roadside Assistance

With this service, Mercedes-Benz records messages concerning wear and tear and failures to the extent these can be clearly interpreted and are available through monitoring of diagnosable components. Mercedes-Benz reports this information to selected Mercedes-Benz Service, so that the selected Mercedes-Benz Service can contact you.

You can monitor status of each telediagnostic data as below from your Mercedes me Portal and Mercedes me Application.

1. Battery Observer
The "Battery Observer" function allows you to monitor the charge status of the vehicle battery. When the charge drops below a specific level, you are warned via their selected contact channel and prompted to charge the battery.

2. Telediagnostics Display Message
With the "Telediagnostics Display Message" function, vehicle records certain wear and failure messages, providing these can be clearly interpreted and are available by monitoring diagnostic-capable components. Via the infotainment system, the Customer receives a pop-up message through which the Customer can enter into direct contact with the Mercedes-Benz Customer Contact Center

This Service enables your selected Mercedes-Benz Service, the selected Mercedes-Benz Service and Mercedes-Benz Customer Contact Center can retrieve the technical vehicle status in the form of diagnostic data. Diagnostic data are retrieved as preparation for a workshop appointment or as diagnostic support during the workshop visit.

In the event of a breakdown, the Mercedes-Benz Customer Contact Center can inform the selected Mercedes-Benz Service of the vehicle status using the diagnostic data to facilitate a faster, more targeted repair. This Service also enables error codes to be cleared remotely in the event of a breakdown by the Mercedes-Benz Customer Contact Center or, if the vehicle is in a workshop, by the selected Mercedes-Benz Service.

This service allows you to receive individual non-binding offers from selected Mercedes-Benz Service, selected by you in advance, in the event of an established need for maintenance in the vehicle.

In addition to customized offer, you can check next maintenance time from Mercedes me application and Mercedes me Portal. And customer can manage your own schedule with Online Appointment Booking offers in both the application and the portal.

With this Service, you will be able to view vehicle operating data (e.g. fuel tank level, mileage, average fuel consumption, tyre pressure, maintenance interval, charging level of the high-voltage battery, electric range) via Mercedes me Portal and Mercedes me Application in order to inform you about the condition of the vehicle.

Moreover, you also has the option of defining certain events that will trigger an automatic message to the you via the notification channel set up in the User Account when they occur, for example when the vehicle's starter battery is discharged

If you uses a vehicle powered by an electric battery, this Service offers the option of intelligently charging the vehicle remotely. This involves, for example, the presentation of status data and the setting of the next departure time.

Moreover, you also have the option of defining certain events that will trigger an automatic message to you via the notification channel set up in the User Account when they occur, for example when a vehicle's high-voltage battery is fully charged. This Service also enables you to operate his vehicle's pre-entry climate control function via certain Mercedes me Portal and Mercedes me Application.

This service requires battery level at 30% as minimum level.

This Service enables the Customer to view information about the locking status of the Door, window, Sunroof and boot of his vehicle via Mercedes me Portal and Mercedes me Applicaiton and, depending on vehicle variant, to lock and unlock them remotely.

This service allows you to define a specific geofencing area so that you know when somebody drives your vehicle into an area you haven't authorised. As soon as your vehicle leaves or enters this area, you receive a notification.

You must setup virtual selected area in Mercedes me Portal. The selected are can be in any shape from circle to polygon upon your preference. And it is not only a shape can be set up. The services allow to setup active time and date of your setup area. And your setup area can be deactivated as you wish.

This service allows you to maximum security when you leave your vehicle in the hands of a valet service and get it parked by another person. Mercedes me Application notifies you immediately if your vehicle is used without authorisation. The app lets you choose when you receive notifications. However, you requires to activate and select referred condition in Mercedes me application before using this services.

Many useful apps make life better – and now every journey, too. Get the Mercedes-Benz Apps for your vehicle. The Mercedes-Benz Application is an application in your vehicle.

Wherever you're driving, use your Local Search. So you'll never miss a Point of Interest. It takes just a few clicks to save your search results, call listed phone numbers or start navigation. Searching is even easier when you use voice commands.

Well prepared for your journey. With the Mercedes-Benz Weather App. Call up the latest weather news or weather forecasts – at the push of a button or by using voice commands. You can call up the weather at your current location, any other location or even your destination (providing you have entered a navigation destination).

Plan your journey conveniently on your smartphone, tablet or PC. Use Mercedes me Application to search for a destination (POI = Point of Interest) or a route and then simply send it to your vehicle. Or share POI from Google Map via Mercedes me Application to your vehicle. "Download POI" or "Adopt" lets you transfer the saved destinations and routes to the navigation system and start your navigation with just a few clicks.

The Mercedes-Benz e-Navigator App is your route to the nearest charging station. You get permanent access to an up-to-date database of available charging stations. Search for a public charging station near you, along the route or at your destination. View details, compile your personal favourites or filter the charging stations based on different plug types, for example. Transfer the charging station to the navigation system - and away you go.

The Mercedes-Benz e-Navigator App is only available for plug-in vehicles.

If your vehicle supports Mercedes me connect and you have activated Mercedes me connect, make sure that you have accepted the Terms of Use for Remote Retrieval of Vehicle Status and have activated the service.

With the Mercedes me Adapter retrofit solution, information on the vehicle status is located in your Mercedes me Adapter App.

Regrettably, if your vehicle does not support Mercedes me connect, vehicle data will not be available

Updating of the remote data is triggered as soon as you switch off your vehicle's engine – but the data will only be transferred if there is a mobile data connection to the vehicle. If you have parked your vehicle in a location with a poor or inadequate connection to a mobile network (e.g. in an underground garage), it may be impossible for the data to be transferred.

The Parked Vehicle Locator service was developed to find the vehicle in a car park. It has a maximum radius of 1.5 kilometres, based on your current location.

If your vehicle is within this radius and the Parked Vehicle Locator service still does not work, check whether you have enabled the Location function on your smartphone (or device). This is required if you wish to use the service.

If an error occurs when accessing a service, please contact us directly – we will assist you as quickly as possible.

Please also contact us directly with any technical problems relating to your vehicle – we will assist you as quickly as possible.