Careers

Mercedes-Benz (Thailand) Limited, an automotive company operated under the umbrella of Daimler AG, the world's largest manufacturer of Mercedes-Benz vehicles, was founded on January 14, 1998. Mercedes-Benz Thailand handles the importation and distribution of passenger cars and commercial vehicles as well as provides full maintenance and after-sales services to its clientele.

HUB SEA1 – In response to changes in the market, technologies and customer needs, the company together with Mercedes-Benz Vietnam have formed HUB SEA1 in early 2016. A working model based on collaboration, cooperation and communication.

We are currently looking for qualified candidates to join the first class team according to the following position

    Supervisor: Technical Complaint

    JOB SCOPE:

    1. Receive customers’ complaints from either Customer Contact Center (CCC) or dealer workshops and solve their problems/concerns as to maintain customer satisfaction

    2. Coordinate with Customer Relations of dealer service workshop which customers complained in order to support dealer to solve the customers’ complaints

    3. Coordinate with internal departments such as Warranty, Part, CCC, etc. for related information for further action or process to solve the customers’ complaints

    4. Keep contacting and following up with customers either by verbally or written until the complaints has been solved

    5. Be an authorized representative of Mercedes-Benz (Thailand) in clarifying or negotiating with customers or government authorities for gaining customers’ satisfaction and brand image of the company

    6. Weekly prepare summary of customers’ complaints or related information for management

    • REQUIREMENTS :
    • • Bachelor degree in any fields
    • • At least 3 years experience in automotive business or customer service
    • • Skills of negotiation and interpersonal
    • • Computer literacy, Microsoft Office
    • • Good command of spoken and written English
    • • Able to communicate in Thai (listening, speaking, writing and reading)

    Supervisor: CSI Development

     JOB SCOPE:

    1. Customer Satisfaction Index (CSI) Consultant
    • Collect & clarify CSI information from dealer
    • Plan & monitor the annual Mercedes-Benz SEAward
    • Monitor CSI performance against target
    • Create CSI activities
    • Follow up CSI problem issues

    2. CSI Monitoring
    • Monitor dealer the CSI performance against the target
    • Communicate and clarify the CSI information
    • Follow up CSI problem issue

    3. Monitoring the Dealer Parts & Service Performance
    • Provide dealer the evaluation and assessment to improve the dealer parts and service performance
    • Conduct regular review and provide recommendation for operation improvement

    4. Dealer Standard Monitoring
    • Ensure that dealer always complies with Dealer Standard Requirements (e.g. facilities, special tools, equipment, literature, personnel, workshop management organization and workmanship)

    5. Support Parts & Service Campaign
    • Support After-Sales Marketing team to encourage parts & service promotion/ campaign

    • REQUIREMENTS :
    • • Bachelor degree in any field
    • • At least 3 years experience in automotive business
    • • Skills of planning and analysis
    • • Good knowledge of automotive techniques
    • • Customer orientation
    • • Computer literacy
    • • Good command of English
    • • Able to communicate in Thai (listening, speaking, writing and reading)

    Officer: Body Shop Engineer

    JOB SCOPE:
    1. Leading:
    • Be coordinator for the team
    • Implement training plan
    • Enhance team spirit and motivation
    • Train staff in engineering and quality matters
    • Set up targets, evaluate, prioritize and monitor them
    • Guarantee of flow information on all important issues
    • Evaluate staff
    • Support for staff development/training activities for contract assembler

    2. Developing production process Body shop:
    • Manage further development and documentation Completely Knocked Down (CKD) Body shop production process on spot, information flow, identification & performing of tool, fixture, equipment and facilities requirements/ordering
    • Coordinate of line/station layout’s including car in process (CIP)

    3. Control system Body shop:
    • Establish and monitor Mercedes-Benz Production System, Control system 1-2 including documentation/alteration management for Body shop
    • Support and monitor of production interruptions related to engineering issue
    • Define measures to be implemented, call in measures and follow up including (CIP)
    • Support fulfillment requirements of production plan
    • Act as interface for engineering and information to Mercedes-Benz Operation/ Passenger Cars Production Support Foreign Assembly Plants and other Daimler AG (DAG) departments

    4. Preparation:
    • Monitor/advice to ensure that all engineering changes/tooling/equipment are realized and be prepared before production start
    • Ensure that all document which required for production are updated and on spot by IT base system

    5. Quality system:
    • Support and maintain Quality Management system Mercedes-Benz (Thailand)/Thonburi Automotive Assembly Plant according to ISO requirements and DAG standards, e.g. TS 16949, 14001

    6. Special Project:
    • Plan, lead and monitor process/product project’s for Body shop according to project target and plan
    • Introduce new process/tools/equipment after project phase



    •  REQUIREMENTS :
    • • Bachelor in Engineering or comparable in Manufacturing with focus on automotive field. New graduated is welcome.
    • • Experience in automotive manufacturing process is a plus
    • • Basic knowledge of quality systems such as ISO 9001:2008, ISO/TS 16949, ISO 14001:2004 and method of process improvements e.g. FMEA, SPC, MSA
    • • Strong skills of analytical, data processing, interpersonal, strategic, leadership, presentation and communication
    • • Self-motivated, open minded, teamwork and target driven
    • • Computer literacy
    • • Good command of English
    • • Able to communicate in Thai fluently (listening, speaking, reading and writing)

    Senior Manager: Marketing Management


    JOB SCOPE:

    1. Marketing Plan & Marketing Messages
    • Identify specific HUB SEA1 marketing goals and objectives, and drive the marketing strategic messages for the HUB SEA1.
    • Plan and manage marketing campaigns with global
    • Develop all Classical Advertising, Online, CRM packages and media planning strategy for marketing campaigns
    • Ensure a proper creative brief is provided to the agency in coordination with Brand Strategy
    • Reporting on campaign results, KPIs, Marketing reports and presentations.

    2. Brand image, Brand values and Marketing Materials

    • Ensure a consistent brand image during the development of marketing communication materials for HUB SEA1 countries
    • Lead and supervise 3rd parties, agencies, marketing activities and ensuring the brand concepts and standards are in line with global guideline

    3. Responsible as BDS Ambassador of HUB SEA1
    • Be the first MPCs contact for Thailand and Vietnam regarding Brand Design System (BDS)
    • Update brand design guideline to HUB SEA 1 countries, dealers, internal and external partners.

    4. Brand Ambassador/Endorser strategy and management
    • Initiate strategy manage Brand Ambassador or Endorser to strengthen communication to current and new target group.

    5. eMB wholesale and retail
    • Plan and establish eMB wholesale & retail to boost brand awareness.
    • Analyze web traffic metrics and provide solutions to boost web presence.

    6. Collaboration Projects
    • Create and develop campaigns, projects with HUB SEA2 and other MPCs’ requirement.
    • Coordination with Thailand Marketing Operations to design creative marketing events to their requirements with HUB SEA1 marketing goals and objectives.

    7. Retail Marketing Strategy
    • Plan and establish retail marketing packages align with MBTh marketing activities, campaigns as well as to ensure CI, quality implementation and consistent brand appearance.
    8. People Development
    • Keep abreast of knowledge and information necessary for professional development

    • REQUIREMENTS :
    • • Bachelor or Master in Marketing, Business Administration, Communications or related field
    • • Minimum 5 years experience with strong affinity with automotive business, strong background in brand communications and advertising
    • • Strong communications and analytical skills
    • • Organizational talent, planning, priority setting and creative
    • • Strategic thinking with value – driven orientation
    • • Effective International Advertising / Communications
    • • English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory. Evidence must be shown.

    Senior Manager: Customer Relationship Management

    JOB SCOPE:

    1. CRM HUB SEA1:
    • Planning: Delivering CRM strategies across the company encouraging customer sales prospecting funnel, customer journey mapping, acquisition, retention, and brand loyalty.
    • Research/Report: identify key factors to drive sales and enhance brand imagery including brand campaign impact, event satisfaction survey, customer insight, macroeconomic factors, and competitors’ CRM activities.
    • Budgeting: Monitor spending within given budget.
    2. Operational CRM (oCRM) - Salesforce
    • Project Lead of Salesforce - Manage and lead CRM platform (Project Lead of Salesforce Project to ensure the most effective solution based on the guidance of BCE with possibility to extend to Vietnam market.
    • To create report and present to management using the functions in Salesforce.
    3. Customer Contact Center (CCC) HUB SEA1:
    • Project Lead of CCC MB Thailand and MB Vietnam to optimize customer satisfaction and strengthen brand in cooperation with MB Consulting, CAC, ITI Singapore and CCC supplier.
    • Develop and monitor guideline process and KPIs to measure the performance of CCC team
    • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances
    • Maintains equipment by evaluating and installing equipment
    4. Database Management:
    • Identify, monitor data quality from retail network mainly via dealer standards, including training supports to dealer staff on database management and overall CRM topics.
    • Analyze customer insights from customer database, MB card, survey, online marketing etc.
    5. Market Research:
    • Identify needs and suitable approach for market research in cooperation with other departments.
    • Regularly update the results and recommend actions to the management, field force, sales training, and other concerned departments.
    6. People Development:
    • Supervise and coach team members to optimize personal performance/growth as well as team achievement.

    • REQUIREMENTS :
    • • Bachelor in Marketing, Business Administration or related field
    • • At least 5 years of work experience with strong affinity with automotive business and strong background in CRM management, customer, and consumer research
    • • Good IT knowledge
    • • Self-starter with entrepreneurial competence organizational talent, planning & priority setting
    • • Strategic thinking with value driven orientation
    • • Strong communication, creativity and analytical skills
    • • General knowledge of automotive industry and knowledge in sales and marketing field
    • • Production knowledge in printing, radio, TV, computer skills
    • • English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory. Evidence must be shown.

    Assistant to Head of Regional Procurement NPM SEA (Manager Level)

    JOB SCOPE:

    1. Strategic project management and reporting:
    • Harmonise the process and lessons learnt from other group entities
    • Monitor the KPI and prepare the reports
    • Co-ordinate CKD synergy projects
    • Define, co-ordinate, track and report areas of improvement and efficiencies
    • Prepare management presentations
    • Tracking and monitoring of Planning tool

    2. Operational:
    • Organize E3 calendar and travel
    • Plan and organize meetings
    • Responsible for procurement of certain commodities within MBTh
    • Prepare, co-ordinate and organize for Award conference
    • Act as a IPS 54 process and system multiplicator
    • Support implementation of new purchasing system

    3. Sourcing and Execution:
    • Develop the sourcing strategy and drive the negotiation process with suppliers or related parties
    • Initiate and develop sourcing strategies for high spend, critical commodities
    • Take a leading role in all responsible sourcing projects to meet internal customers’ requirements and to achieve the optimal benefits for the company
    • Supplier selection and performance management through cost and value analysis

    4. Supplier Management:
    • Design, promote, and implement of supplier management strategies, directions and plans
    • Conduct assessment of supplier performance against agreed KPI
    • Manage and drive initiatives to promote supplier innovation and improvements
    • Identify and develop new suppliers and implement supplier management strategies

    5. Contract Management:
    • Setup and manage legal/ contractual agreements to determine completeness and accuracy of contents, terms and conditions, delivery schedule of services and products
    • Periodically review and ensure validity of all Purchase Contracts

    6. Sourcing Compliance:
    • Ensure all sourcing arrangements are fully compliant to the existing policy, process instruction and the relevant guidelines
    • Ensure that all compliant requirements are met in areas of Supplier Due Diligence, Financial Risk Management
    • Maintenance and implementation of internal control of IMS

    •  REQUIREMENTS :
    • • Bachelor in automotive fields or related discipline or Master degree, MBA preferable
    • • At least 5 years working experience in automotive business of a sizable multinational company
    • • Excellent interpersonal skills, verbal and written communication skill both in English and Thai. Any other foreign language would be an advantage
    • • Ability to initiate and co-ordinate with other group companies abroad
    • • Willing to travel
    • • Ability to prepare management presentations
    • • Excellent organizational skill in Project management
    • • Excellent organizational and proven negotiation skills
    • • Ability to initiate contract negotiation and proper documentation
    • • Ability to build collaborations with business partners both internally and externally
    • • Sound understanding of market conditions, dynamics and economic environment with strong business acumen
    • • Proactive, energetic, open-minded, accountable, organized, detail oriented, multitasking, mature, self-motivated and a good team player
    • • Computer Literacy e.g. MS office and other applications. Having knowledge of SAP or order management system is a plus.
    • • Knowledge of Strategic Sourcing Methodology is a plus.

    Manager: Special Projects Management

    JOB SCOPE:

    1. Project management:
    • Creatively develop marketing plans for innovative promotional activities / campaigns/ products in conjunction with other internal and external stakeholders, for new and existing customers (i.e. CRM for retention purposes, supporting best customers experience initiative).

    2. Manage the corporate communication activities (in- and external) and projects of MBLT:
    • Develop and implement Communication concept in accordance with MBLT and DFS AAP activities.
    • Enhance usage of existing online tools and implementation of additional IT tools in order to ensure know-how transfer, training and best practice

    3. Drive and support Employee Engagement Initiatives:
    • Ensure that employees are committed and acknowledged MBLT goals and values, motivated to contribute to organisational success
    • Enable Employees to Demonstrate Obvious Impact on the Organization

    4. Enhance communication and interaction activities between regional office and functional teams:
    • Focus on communication processes between regional office and functional teams
    • Foster best practice exchange among the countries

    5. Management Team Support
    • Working with the Management team to manage the business planning process, facilitating the development and implementation of integrated work programs for the organization
    • Providing a strategic advisory communications function to the management team, supporting them in their roles as ambassadors for the organization

    6. Corporate and Activities Arrangements
    • Company Parties
    • Employee workshop in collaboration with Human Resources
    • Group Interview Presentation
    • CSR activities

    7. Corporate Branding
    • Corporate identity – the reality and uniqueness of an organization, which is integrally related to its external and internal image and reputation through corporate communication
    • Accountable for reputation management for the organization; identifying and prioritizing emerging issues and handling in a timely fashion

    • REQUIREMENTS :
    •  Bachelor degree in communication or marketing
    •  Minimum 2 to 5 years’ experience in corporate or marketing communications
    •  Able to think strategically but also to implement on an operative level
    •  Experience in all relevant fields of corporate and marketing communications
    •  Experience in leading and coordinating third party suppliers, agencies
    •  Able to communicate well- written, verbally and visually, and reduce complex subject matter into succinct information
    •  Excellent project management skills, able to handle many projects at once, under multiple deadlines with attention to detail.
    •  Outstanding ability to interact with Senior Management
    •  Virtual network management skills
    •  Excellent computer skills, especially in presenting information in MS PowerPoint, Word, Excel etc.
    •  Fluent in English and Thai 

    Senior Manager: District Management

    JOB SCOPE:

    1. Dealer Performance Analysis: consulting and feedback
    • Analyze dealer primary results which were carried by After-Sales field force (ASFF).
    • Develop, communicate and monitor dealer according to ASFF visit schedule.
    • Ensure consistent creation of improvement measures and accountability on dealer level.
    • Coordinate dealer feedback to internal stakeholders on AS topics.

    2. Perform operational review and consult ASFF on dealer performance based on AS KPIs, defined targets (Parts and MB Oil).
    • Monitor Workshop process consulting with the objective to improve dealer overall AS performance (Parts and Service).
    • Ensure bilateral establishment of sustainably improvement measures. Coordinate and track a set-up of appropriate AS dealer targets.

    3. Ensure proper consulting on National AS Dealer Standards, review audit results and advice on improvement measures.
    • Coordinate with Business Network Development (BND) and other AS departments on update or review of standards.
    • Observe dealer compliance with overall MBTh policies and guidelines.

    4.Coordinate, monitor & ensure consulting of CSI field activities incl. target & Incentive setting.
    • Monitor CSI results and ensure development of sustainable dealer individual development plans.
    • Coordinate with AS Marketing & Communication on appropriate communication measures and workshops.

    5. Support new dealer set-up on all AS aspects including Dealer Standards, Lay out coordinate with BND and perform AS assessment according to ISO.

    6. Support After-Sales Marketing (ASM) Team with necessary guidance of subordinate and dealers to execute ASM and Service campaigns.
    • Collect dealer feedback and coordinate with internal stakeholders.

    7. Supervise and develop subordinates to achieve personal and department goals.
    • Enhance staff knowledge and skills to improve their performance.

    8. Solve customer problems/concerns as to maintain customer satisfaction.

    9. Handle and coordinate special AS tasks as assigned.


    • REQUIREMENTS :
    • Bachelor degree in Business Administration or Marketing with relevant majors
    • Several years of professional experience in automotive After-Sales (AS), preferably AS retail experience and solid knowledge in workshop and parts processes
    • Poses a positive, self-motivated outlook coupled with the analytical and strategic thinking
    • Tactful and diplomatic with ability to convince customers and suppliers and emphasis on building team spirit
    • High willingness to learn
    • Solid management and negotiation skills
    • Customer dedicated acting
    • Computer literacy in MS Excel, PowerPoint, Word, Outlook, Access, Internet
    • English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory. Evidence must be shown.
    • Able to communicate in Thai (listening, speaking, writing and reading)

    Manager: Vocational Training

    JOB SCOPE:
    1. Instruction
    • Conduct technical service courses for technicians and apprentices from dealers. Supplement training subjects and contents in line with requirements and adapt accordingly to the training needs of participants.

    2. Self-instruction
    • Obtain information regarding the operation and repair facilities of new technical training.
    • Attend the update training courses offered by Global Training or other parties to developing own knowledge, skill and attitudes as well as self-study from technical manual, IT based information(CBT, EWAnet, AKUBIS, GT App ) etc.

    3. Training material/equipment, and information
    • Ensure that training material, equipment, and practice room are well organized/ maintained to enable the training conducted effectively and successfully.
    • Ensure that required technical information is delivered internally and externally.
    • Complete trainer’ tasks in Learning Management System (SABA)

    4. Support in solving technical problems
    • Develop work instructions and technical information in cooperation with technicians and apprentices as technical advisor.

    5. Training Evaluation
    • Develop training concept and work with test committee (internal & external partners).

    6. Training Events
    Complete assigned tasks to contribute to Training events (Skills Contest, Training Workshops…)

    •  REQUIREMENTS :
    • • Bachelor’s degree in Science of Education, Automotive Engineering, or related field
    • • Minimum 5 years experience in training, automotive technology training is preferable
    • • Positive attitude, self-motivated good service mind and leadership
    • • Strong skill of inter- personal/communication and problem-solving
    • • Have driving license
    • • Good command of English
    • • Computer literacy
    • • Able to communicate in Thai (listening, speaking, writing and reading)

    Manager: Wholesale Vehicles Ordering

    JOB SCOPE:

    1. CBU Ordering:
    • Perform booking orders in SAP after receiving the quota confirmation from DCAA
    • Manage order dealers Vehicle Purchase Order based on individual requirement.
    • Ensure the vehicles are booked on time with accurate product configuration.
    • Monitor order in Global Ordering System and AFAB system for avoid any mistakes.
    • Monitor the Interactive Differences Report transmission to ensure the accurate vehicles configuration for both GO/AFAB with SAP system.

    1.1 Managing to code restriction based on production plan
    • Analysis the critical code restriction by searching the alternative to complete all booking orders to the specification based on product configuration.
    • Manage and coordinate with DCAA order management team to ensure all orders are booked for order plan and sales plan.

    1.2 Support Dealer Front End System & Dealer Management System Project with Sales Process Optimization; Ordering function
    • Develop the order procedures to the dealer proficiency to orders the vehicle via system based upon the dealer target agreement.
    2. Vehicles Allocation
    • Manage all dealer orders in SAP accuracy comply with the dealer target agreement.

    3. Import vehicles process:
    • Gather information from DCAA port operator to generate the shipment details to Controlling, Corporate Accounting and Logistics department.
    • Coordinate with the DCAA order management team to provide information to logistic dept. for clearing customer process in special import license.
    • Monitor shipment arrival periodical information and ensure all custom process is perform on time to sales plan.
    • Monitoring the Completely Built Up shipment arrival and delivery to dealer smoothly.

    4. Sales Related Project:
    • Responsible on analysis retail data for dealer of the quarter competition project.
    • Summarize the dealer stock report and support the necessary information for judgement exemption.
    • Support and provide the information for compliance audit project in sale operation area.


    •  REQUIREMENTS :
    • • Bachelor in Business Administration
    • • 2-3 years experience in sales admin function or related function
    • • Strong communication skill, good team work, quick action and self-starter
    • • High responsibility, can work under pressure and multi-tasking essential to job requirements
    • • Have analytical thinking, service mind, energetic
    • • Good command of spoken and written English
    • • Proficiency in MS Office applications (mandatory in Word, Excel and Power Point)
    • • Able to communicate in Thai (listening, speaking, writing and reading)

    Manager: Pricing, Business Case & Methods

    JOB SCOPE :

    1. Product management of Mercedes-Benz Passenger Cars:
    • Lead feasibility study of new products and equipment
    • Manage product life cycle by appropriate portfolio and optional equipment measures
    • Maintain master data for ordering and sales; SAP/Global Ordering system/MBConnect/DMS, etc.
    • Monitor market feedback towards existing products and analyse new trends
    • Monitor & provide in-depth analysis about market & competitors’ developments
    • Keep track of customers’ automotive needs & demand

    2. Pricing:
    • Permanent analysis of premia, index and profitability of entire product range of all market areas
    • Adjust pricing and price-value development as and when required
    • Pricing of all products in alignment with Overseas pricing council

    3. Product Information and Training:
    • Provide product information to related parties (Sales Operation, Marketing Communications, Controlling, Planning, Sales Training, and Aftersales)
    • Analyse and monitor PreSales information, efficiently communicate to related functions and provide product information to internal and external customers
    • Support product training with training contents
    • Support other departments on product-related issues

    4. Project Management:
    • Involve in product relevant projects
    • Set-up and lead projects (e.g. Best Customer Experience related topics)

    • REQUIREMENTS :
    • *** Foreign applicants will be hired under local contract ***
    • Master or bachelor in Economics, Business or Marketing field
    • Minimum 3 years of experience in sales & marketing, 2 years in automobile industry and 1 year in pricing/product management
    • Strong analytical skills with the ability to transfer a research perspective or customer insights into practical business considerations
    • Good communication and interpersonal skills
    • Good team player with strong leadership skills
    • Solid knowledge & passion about automobile & automobile market
    • Good knowledge about Mercedes-Benz & its products
    • Proficiency in MS Office applications (mandatory in Word, Excel and Power Point)
    • English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory. Evidence must be shown

    Manager: Business Management

    JOB SCOPE :

    1. Global Business Management System (GBMS) Report
    • Monthly data collection, and validate GBMS data for Thailand under defined GBMS report for Hub South East Asia1 (SEA1).
    • Support Mercedes-Benz Vietnam on alignment and consolidation of GBMS report to achieve a common Hub SEA1 template.
    • Analyse figures of both countries, in support of Country function to come up with valid market comments for management review as well as Overseas Region.
    • Escalate and propose to the team shall there be data quality or system/ template modification/ interface issue for further decision/ actions in order to ensure data quality and process efficiency.
    • Execute dealer training (Mercedes-Benz (Thailand) – MBTh).
    • Keep GBMS manual for dealers updated.
    • Share best practices, reference figures, benchmarking with Countries

    2. Business management consulting to dealers
    • Involve in dealer performance management working team MBTh to discuss and propose dealer performance steering measures to Hub SEA 1 management.
    • Support the Country team or Retail Consultant with accurate report and analysis at individual dealer level as part of dealer performance steering and follow up.

    3. Project
    • Support retail business management project as assigned i.e. the implementation of Dealer Performance Management Report set by the Region Overseas under Hub SEA1.
    • Support Network Strategy Review for Hub SEA1 as per assigned

    4. People Development
    • Keep updated on relevant knowledges, and skills via on-the-job and training.

    • REQUIREMENTS :
    • Bachelor Degree in Business Administration/Accounting or related field
    • Minimum 3 years working experience in financial analysis/accounting or relevant field
    • Strategic thinking, Process and Customer orientation
    • Excellent interpersonal, communication, as well as resulted oriented
    • Strong organization talents and presentation skills
    • Computer literacy with advanced Excel skill and able to work with other people in team environment
    • English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory. Evidence must be shown.
    • Able to communicate in Thai (listening, speaking, writing and reading

    Parts Trading Business Senior Manager

    JOB SCOPE :

    1. Development and future refining of national Over-the-Counter (OtC) Excellence strategy:
    • Development of short-term sales measure in order to push OtC business.
    • Creation and refining of a national OtC-Excellence strategy and concept on basis of the GSP ‘OtC Essentials’ and under consideration of available OtC market studies with the aim to maximize parts market exploitation and customer parts purchase loyalty.
    • Establishment of standardized Sales channels and OtC Service offers as well as development of quantitative and qualitative bonus and incentive schemes and appropriate Network Branding for authorized OtC partners.

    2. Regular Retail Visits:
    • Visits of authorized OtC dealers and joint visits with the dealers’ parts field force to ISPs (Independent Service Providers) to understand their needs, ensure know-how transfer and to develop customer specific solutions and ensure standardized offers and processes.
    • Ensure feedback about visit results, defined measures and target achievement to Mercedes-Benz Thailand Management.

    3. Active dealer support:
    • Creation and coordination of ‘Active Selling’ activities with focus on overall OtC business development via authorized OtC partners.
    • Analyse and capture actual processes at authorized OtC dealers and define measures to improve effectiveness of parts department e.g. ordering behavior, sales procedure, pricing policy, stock control, inventory control, logistics, OtC Marketing and other activities etc. (aligned with After Sales Field Force).

    4. Marketing Communication:
    • Support authorized OtC partners in developing effective and adequate specific marketing plans and campaigns including success monitoring.
    • Address needs for local OtC marketing support and campaigns to Mercedes-Benz (Thailand) – MBTh, After-Sales Marketing Team and monitor success.
    • Assure compliance to Daimler Corporate identity/Corporate Design guidelines.

    • REQUIREMENTS :
    • Bachelor or higher in Business Administration or Marketing with relevant majors.
    • At least 7 years of professional experience in automotive After-Sales, preferably After-Sales retail or Parts wholesale/retail experience.
    • Solid knowledge in parts processes.
    • Positive, self-motivated outlook coupled with the analytical and strategic thinking.
    • Entrepreneurial, independent and customer dedicated thinking and acting.
    • Tactful and diplomatic negotiation skills with ability to convince customers and suppliers and emphasis on building team spirit.
    • Willingness to conduct extensive travel activities, nationwide.
    • Computer literacy in standard programs
    • Able to communicate in Thai fluently (listening , speaking, reading and writing)
    • English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory.
    • Have a driver license.

    After-Sales Field Force Manager

    JOB SCOPE :

    1. Dealer visits, consulting and feedback:
    • Conduct Dealer visit according to agreed visit frequency.
    • Ensure consistent creation of dealer visit reports including improvement measures and accountability on dealer level.
    • Coordinate dealer feedback to internal stakeholders on AS topics.

    2. Dealer Parts & Service Performance and Development:
    • Perform operational review and consult dealer on their performance based on AS KPIs, defined targets (Parts and Oil) and workshop process consulting with the objective to improve their overall Parts and Service performance.
    • Ensure bilateral establishment of sustainably improvement measures.
    • Coordinate set-up of appropriate After-Sales dealer targets.

    3. Dealer Standard Monitoring:
    • Ensure proper consulting on National After-Sales Dealer Standards, review audit results and advice on improvement measures.
    • Coordinate with Network Development and other AS departments on update or review of standards.
    • Observe dealer compliance with overall Mercedes-Benz (Thailand) – (MBTh) policies and guidelines.

    4. New dealer setup:
    • Support new dealer set-up on all AS aspects including Dealer Standards and perform AS assessment according to ISO.

    5. Support Parts & Service Marketing Campaign:
    • Support AS Marketing team with necessary guidance of dealers to execute AS Marketing campaigns.
    • Collect dealer feedback and coordinate with internal stakeholders.

    6. Special Assignment:
    • Handle and coordinate special tasks as assigned.

    • REQUIREMENTS :
    •   Bachelor or higher in Business Administration or Marketing with relevant majors.
    • 3-5 years of professional experience in automotive After-Sales (AS), preferably AS retail.
    • Solid knowledge in workshop and parts processes.
    • High willingness to learn, poses a positive, self-motivated outlook coupled with the analytical, strategic thinking and emphasis on building team spirit.
    • Tactful and diplomatic with ability to convince customers, suppliers.
    • Strong management and negotiation skills.
    • Computer literacy (MS Office, Internet).
    • Good command of English both spoken and written.
    • Able to communicate in Thai fluently (listening, speaking, reading and writing).
    • Able to travel around Bangkok and Up-country.
    • Own driver license.

    Planning, Costing and Adaptation Senior Manager

    JOB SCOPE :

    • Conduct Training Demand Analysis and prepare Training Plan for HUB South East Asia1 (HUB SEA1) markets
    • Calculate and implement training charge to HUB SEA1 markets
    • Prepare annual Operative Planning for HUB SEA1 markets
    • Follow-up Training Plan execution in HUB SEA1 markets
    • Plan and coordinate for Market Certification and Trainer Certification of HUB SEA1 markets
    • Plan and arrange training vehicles, models and tools for HUB SEA1 markets to fulfill standards and requirement
    • Coordinate with internal and external parties to implement required training programs in HUB SEA1 markets
    • Prepare and check Dealers Standards for HUB SEA1 markets

    • REQUIREMENTS :
    • Bachelor degree or above in Automotive, Education or Business Administration with relevant majors
    • At least 5 years experience in automotive environment
    • Excellent planning, communication, and computer skills
    • Knowledge of Training and Costing principles (Training demand analysis, Training plan, Cost planning and management), Training and Development
    • English proficiency at Common European Framework Reference (CEFR) scale “C1” (equivalent to IELTS 6.5 – 7, TOEFL 637 – 677) is mandatory
    • Fluent in Thai (German would be an advantage)
    • Graduate in Business Administration or higher.
    • Have experiences in sales and marketing, preferable in automotive industry.
    • Own commercial vehicles product knowledge
    • Excellent English proficiency
    • Proficiency in Microsoft Office

    Technical Complaint Manager

    JOB SCOPE :

    1. Receive complaints from customer and solve their problems/concerns as to maintain customer satisfaction.
    2. Coordinate with Customer Relations of dealer service workshop which customers complained in order to support dealer to solve the customers’ complaints.
    3. Coordinate with internal departments such as Warranty, Part, Customer Contact Center, etc. for related information for further action or process to solve the customers’ complaints.
    4. Keep contacting and following up with customers either by verbally or written until the complaints has been solved.
    5. Be an authorized representative of Mercedes-Benz (Thailand) in clarifying or negotiating with customers or government authorities for gaining customers’ satisfaction and brand image of the company.
    6. Prepare summary of customer complaints or related information to Senior Manager or General Manager: Service Operations monthly.

    • REQUIREMENTS :
    • Bachelor degree in any fields
    • At least 3-5 years working experience in automotive business or customer service
    • Negotiation skill and interpersonal skill
    • Computer Literacy e.g. Microsoft Office
    • Good command of spoken and written English
    • Able to communicate in Thai

    Workshop Processes Manager

    JOB SCOPE:

    1. Business Process Development:
    • Ensure business processes in Department of Central Parts, Central Service and After-Sales Marketing are complied with corporate guidelines, local regulations and legal requirements.
    • Ensure the controlled activities are identified, monitored and sample checked.
    • Any non-conformity found, preventive or corrective action will be followed up.
    2. Documentation System Maintenance:
    • Coordination can range from administration duties (maintenance of project documentation, plans and reports).
    • Ensure documents are controlled according to document controlled system.

    3. Dealership Standard Monitoring:
    • Monitor dealership standard activities to have them done within time frame.
    • Collect and consolidate Off-Site, Exemption, Appeals of After Sales to submit to Network
    Development Department.
    • Follow up issues requested by auditors during dealer audit period

    4. Special Tasks Assignment:
    • Handle the special tasks assigned by direct superior 

    • REQUIREMENTS :
    •  Bachelor or Master in Business Administration, Science or Engineering
    •  At least 5 years experiences in an automotive environment system and business processes or spare parts
    •  Excellent communication, presentation, leadership and interpersonal skills
    •  Computer literacy; MS Office (Word, Excel, Power Point) , Visio and MS project
    •  Good command of English both spoken and written
    •  Able to communicate in Thai fluently (listening, speaking, reading and writing) 

    Interested applicants please submit your resume to humanresources@daimler.com
    Only shortlisted candidates will be contacted for further interview process.