Mr. Putthi Tulayathun, Vice President After-Sales of Mercedes-Benz Thailand (Limited), said that “Customer satisfaction and quality of services are Mercedes-Benz’s top priorities and we always strive to offer personalized and perfectly matched After-Sales services to fulfill our clients’ needs. To offer more convenience in After-Sales Services for digital age and to match with our customers’s lifestyles in using smartphones, we decided to launch our new application called “My Service App”. This application opens a new communication channel for MB and our authorized dealers and offers time management benefits for our customers. For example, customers can contact Star Assist Service Team anytime for 24 hours in case of emergency for roadside assistance with only “One-Click.”
5 main functions of “My Service App” are:
• Service – An Advance Service Booking function, no matter whether a regular service, repair or any other service at customer’s preferred MB authorized dealer is needed. To book the service, customers simply select the needed services in the list provided, time and date of their convenience and authorized dealers they prefer once confirmed at dealer side, customers will get a respective notification via the “My Service App”.
• SOS – A one-click function designed for calling Star Assist Team whenever roadside assistance is needed. The application will use location sharing function to get accurate GPS coordinates to shorten the time for service team in assisting clients.