The policy changes are implemented to extend the service quality for Mercedes-Benz cars in Thailand and to protect the prestigious brand image. Starting with model year 2013, the company will introduce many new technologies that require extensive training of the service of the authorized dealers and a direct access to know-how and certified machinery by the Daimler Group. The authorized dealers have to ensure a constant investment in training and equipment. Mercedes-Benz (Thailand) is committed to provide ideal service to their customers. This requires a consistent update of product information which is generally not available for Parallel Imported vehicles. As a result, the company can only guarantee the high quality and specialized After Sales Service at the official Mercedes-Benz Dealer Network.
Dr. Alexander Paufler, President & CEO of Mercedes-Benz (Thailand) Limited, reveals that: “We adhere to the reliability, honesty and excellence of our service in order to maintain consumer’s confidence in the Mercedes-Benz brand. All our cars have undergone comprehensive inspection by certified Mercedes-Benz technicians to assure our customers with the foreseeable advantages of buying from an authorized dealer. We will continue to put our relentless effort to raise the standards of our after-sales service because driving safety has always been and will always be a key mission at Mercedes-Benz. ”
P.I. vehicles of model year 2012 and before keep their right of receiving professional and customized After Sales at the official Dealer Network of Mercedes-Benz (Thailand). This policy will also have no effect to those who have already been accepted for warranty by paying the adoption fee.